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Account Development Manager

120630

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way.

Zurich Travel Guard supports our customers with top-quality solutions for their travel insurance needs. We help people travel more and worry less. Our clients partner with us to provide their customers with an array of Travel Assistance benefits. We are committed to providing innovative solutions to meet the needs of our clients, while maintaining strong relationships and delivering on our promises.

How you will create an impact

- Providing account management for existing assistance services to develop strong business relationships.

- Completing analysis of existing accounts in terms of reporting, call monitoring, utilization and additional reporting requirements

- Managing operational implementation of new services from start to finish. Work with Business Development Managers and operational units to guarantee that new service launch meets requirements of client as well as ongoing support.

- Producing and analyzing usage reports for external contractual obligations and internal profitability analysis and pricing reviews. Manages invoicing.

- Conducting annual, bi-annual or quarterly account site visits and training, as needed.

Basic Qualifications:

**-** Providing account management for existing assistance services to develop strong business relationships.

- Completing analysis of existing accounts in terms of reporting, call monitoring, utilization and additional reporting requirements

- Managing operational implementation of new services from start to finish. Work with Business Development Managers and operational units to guarantee that new service launch meets requirements of client as well as ongoing support.

- Producing and analyzing usage reports for external contractual obligations and internal profitability analysis and pricing reviews. Manages invoicing.

- Conducting annual, bi-annual or quarterly account site visits and training, as needed.

With the recent acquisition of AIG’s global personal travel insurance business, Travel Guard, we have become a leading travel insurance and assistance provider globally, serving over 20 million customers annually and maintaining long-term relationships with more than 200 distribution partners.

We’re for travelers and for traveling, but we want to offer much more beyond travel insurance and assistance – we want to ‘cover more’.

Zurich Cover More recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet