• HR IT Call Center Agent-51836- (Onsite)

    Shuvel Digital (Millington, TN)


    Greetings!

     

    Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte currently has approximately 330,000 people in more than 150 countries and territories.

     

    Our client is seeking an HR IT Call Center Agent-51836-Onsite. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

     

    Please review the below details for clarity on the position description.

     

    Job Title: HR IT Call Center Agent

     

    Duration: Multi Year Project

     

    Clearance Requirement: Active Secret

    Required Skills:

    1. Security+ certification. Required because contractors will need Administrator level access for the IT systems to create new accounts, one of the services the EOC provides; client cyber standards require the Sec+ cert for anyone with Admin access.

    2. Good listening, speaking, communication and customer service skills.

    Preferred Skills:

    2-3 years of Call center experience preferred.

     

    Day-to-day Responsibilities: Staff a 24/7 call center supporting client users of legacy HR IT systems; answer phone calls and emails, initiate tickets using a SharePoint ticketing system, assist callers with troubleshooting, establish new user accounts, monitor system status and report as necessary.

     

    Education: Bachelors (waivable)

     

    I would appreciate the opportunity to connect and discuss this further. Please feel free to call or email me at your convenience, or let me know a suitable time for us to connect.