"Alerted.org

Job Summary:

We are looking for a dynamic, high performing Account Executive to create long-term, trusting relationships with our customers. The Account Executive's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The ideal candidate has a history of bringing on new business and hitting sales quotas and loves the challenges that come with outbound prospecting in a competitive market.

Primary responsibilities:

+ Serve as the lead point of contact for all customer account matters.

+ Build and maintain strong, long-lasting client relationships.

+ Negotiate contracts and close agreements to maximize profits.

+ Develop trusted advisor relationships with key accounts, administrators and other senior living and healthcare professionals

+ Ensure the timely and successful delivery of our solutions according to customer needs and objectives

+ Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

+ Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

+ Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

+ Prepare reports on account status

+ Collaborate with sales team to identify and grow opportunities within territory

+ Assist with challenging client requests or issue escalations as needed

+ Prepare for data and paperwork for Quality Assurance meetings at facilities

+ Attend and present at QA meetings at facilities

Requirements:

+ Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

+ Demonstrable ability to communicate, present and influence key accounts at all levels of an organization, including executive and C-level

+ Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

+ Experience delivering client-focused solutions to customer needs

+ Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

+ Excellent listening, negotiation and presentation abilities

+ Strong verbal and written communication skills

+ BA/BS degree in Business Administration, Sales or relevant field

+ Previous experience in LTC or SNF environments a plus

+ Effective time management and organizational skills

+ Excellent interpersonal skills

Competencies:

+ Strong Communication and Customer Service Skills

+ Peer Relationships

+ Customer Focus

+ Integrity and Trust

+ Functional/Technical Skills

+ Priority Setting

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