• Director of Call Center

    Kaleida Health (Buffalo, NY)


    Director of Call Center

     

    Location of Job** **: US:NY:Buffalo

     

    Work Type** **: Full-Time

     

    Shift 1

    Job Description

    The Director of the Call Center is responsible for coordinating the functions of the Call Center for patient contact and communications for the entire Institution. This is a strategic and visionary role that includes leadership of the new call and contact center in the greater Buffalo area. This is a great opportunity to help envision and design a "call and communications center" Institution-wide in order to promote effective communication inbound and outbound for our community. This includes direct performance of duties to support the clinical services and administrative services and develop a modern "service catalog" for the center. This leader shall strive to achieve excellent customer service and contribute to a great customer experience by way of the services offered from the center.The Director of the Call Center is a senior level role reporting to the leader of the Institutional MSO.

     

    Education And Credentials

     

    BS - Bachelor of Science required. MA - Masters preferred.

    Experience

    10+ years customer service experience required. 5 years of experience working in a professional industry required.

     

    Working Conditions

    Essential:

    * Weight Requirement - Light (up to 20 lbs)

    Job Details

    Department: KH Information Technology Administration

    Standard Hours Bi-Weekly: 75.00

     

    Weekend/Holiday Requirement: No

    On Call Required: No

    **With Rotation:** No

    **Scheduled Work Hours:** 8a-5p

     

    Work Arrangement: Hybrid

     

    Union Code: N00 - Non Union KH

    Requisition ID#: 5453

    Recruiter: Constance M. Rollo

     

    Grade: EX218

    Pay Frequency: Bi-Weekly

    **Salary Range:** $109,414.50 - $150,442.50

    *Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

     

    _Kaleida Health’s mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and Kaleida Health envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. Kaleida Health is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!_

     

    **Position** Director of Call Center

    **Location** US:NY:Buffalo | Management | Full-Time

    **Req ID** null

     

    Equal Opportunity Employer

     

    Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences.

     

    Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

     

    Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.