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Employment Type:

Full time

Shift:

Description:

Position Title: Bilingual Financial Counselor, Silver Spring Health Center

Position Type: Full Time

Schedule: Monday -Friday

Position Highlights:

+ **Competitive salary**

+ **Benefits –** Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)

+ **Quality of Life:** Flexible work schedules

+ **Advancement:** Career growth opportunities

+ **Location:** Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Description:

+ Serve as a patient advocate on billing issues by assisting the patients in finding the best way to finance their healthcare. Steward the hospitals limited community benefit resources by implementing the financial assistance policy with fairness and accuracy.

Responsibilities:

+ Provide HCH financial assistance application with good explanation of how to complete it. Receive applications and check for completeness. Request additional documents from patients when necessary. Follow up with patient regarding what’s pending.

+ Resolve patient’s billing concerns via the telephone, correspondence, or in-person

+ Investigate problems and complaints, and initiate resolution in a professional and efficient manner.

+ Process credit card payments for various hospital departments and record transactions as indicated by accounting department procedures.

+ Able to interpret clinical data sufficiently to determine eligibility for various programs.

+ Must possess excellent auditing and analytical skills for reconciliation of accounts.

+ Able to interpret, read, and work from computer reports, and spread sheets.

What you will need:

High school graduate possessing three (3) years experience in accounting and medical claims management, finance/healthcare admin/related field, preferably in a hospital or physician’s office setting

OR

Associate’s degree in finance/accounting/healthcare admin/related field with 1 year of related experience in accounting and medical claims management, finance/healthcare admin/related field, preferably in a hospital or physician’s office setting

OR

Bachelor’s degree in finance/accounting/healthcare admin/related field

Must be bilingual English and Spanish. Knowledge of basic medical terminology. Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured in paying for their healthcare services. Interact with the uninsured and acts as a liaison for the hospital. General knowledge of other payer reimbursement. Able to interpret clinical data sufficiently to determine eligibility for various programs. Must possess excellent auditing and analytical skills for reconciliation of accounts. Proficiency with Windows, Word & Excel. General computer skills, including experience with email and the Internet. Familiarity with hospital accounting systems. preferably STAR and Health Quest

Excellent verbal and written skills with the ability to articulate information in a clear and concise manner. Able to interpret, read, and work from computer reports, and spread sheets.

Pay Range: $18.78-$26.29

Pay is based on experience, skills and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

We were named one of America’s 100 best hospitals

_Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard_ _to Minority/Females/disabled/Veteran (M/F/D/V)_ _status._

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran