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At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy environment. Make your move to B&H today!

B & H

Job Description

Job Title:

Operation Training Supervisor

Division/Department:

Fulfillment

Reports to:

Approved By:

Viewed By:

Scheduled Hours:

Monday-Thursday 9am-6pm; Friday 9am-2pm

Last Reviewed:

Employee’s Signature:

Job Overview:

The Operations Training Supervisor is responsible for developing and managing training programs aimed at enhancing the skills and performance of the operations team. This role ensures that employees are well-equipped with the knowledge necessary to meet the company’s operational standards. The ideal candidate will have a solid background in operations and a strong ability to create effective, engaging training content.

Essential Responsibilities:

+ Design and implement training programs focused on operational excellence, safety, and compliance.

+ Conduct training needs assessments to identify skill gaps and areas for improvement within the operations team.

+ Collaborate with department managers to create tailored training solutions that align with operational goals.

+ Evaluate the effectiveness of training programs through feedback, testing, and performance metrics; adjust programs as needed.

+ Stay current with industry best practices, tools, and technologies related to operations training.

+ Ensure all training content and methods comply with company policies and industry regulations.

+ Maintain and update training materials, manuals, and documentation to reflect changes in processes and procedures.

+ Manage training schedules and logistics, ensuring that training sessions are delivered efficiently with minimal disruption to daily operations.

+ Monitor the progress of trainees and provide ongoing support and feedback to ensure skill retention and application.

+ Use data analysis to assess the impact of training on operational performance and make data-driven decisions for future training initiatives.

Additional Responsibilities:

+ As assigned by Manager

Specific Knowledge, Skills and Abilities:

+ Demonstrated ability to develop and deliver effective training programs.

+ Strong understanding of operational processes and best practices.

+ Excellent communication and presentation skills.

+ Ability to work collaboratively with various teams to meet training objectives.

+ Analytical skills to evaluate training effectiveness and improve training programs .

Preferred Education, Experience and Licenses:

+ Bachelor’s degree in Business Administration, Operations Management, Education, or a related field

+ 3+ years of experience in operations, with a strong focus on training and development

Physical Environment/Occupational Risks

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Job Details

Job Family Universal

Pay Type Salary