"Alerted.org

Description

We are offering an exciting opportunity for a Help Desk Analyst in Deerfield, Illinois. As part of our team, you will be the first line of support in a primarily Microsoft environment, handling client issues, managing schedules and priorities, and ensuring client satisfaction.

Responsibilities:

• Administer and provide support for client antivirus and other desktop monitoring and security tools.

• Play a key role in resolving client issues, acting as the primary support engineer in our Microsoft environment.

• Manage your own schedule and priorities using our ticketing system, focusing on customer service and client satisfaction.

• Handle end user's computer hardware and software support, liaising with vendors to resolve issues as necessary.

• Leverage services like Azure/Entra or Active Directory to maintain user functionality.

• Understand and administer cloud services including Azure, Office 365, and Gmail.

• Document procedures and post them to our Knowledge Base to educate and guide team members.

• Work closely with Sr. Systems Engineers to understand network topology, profiles, and general structure of a Windows server environment.

• Provide insights and recommendations to Sr. Systems Engineers, impacting the client's overall technical stack and satisfaction.

• Proficiently handle backup technologies, performing backup and restore tasks as needed.

By joining us as a Help Desk Analyst, you will have the opportunity to contribute to our team's success while developing your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.

Requirements

• Minimum of 3 years' experience in a Help Desk Analyst role or similar

• Proficiency in Android Development

• Strong knowledge of Cisco Technologies

• Experience with Citrix Technologies is essential

• Proficiency in using Mac Computers

• Comprehensive understanding of Microsoft software and systems

• Proven experience with Active Directory

• Ability to troubleshoot and repair Apple Devices

• Hands-on experience with Computer Hardware

• Knowledge of Configuration Management

• Demonstrated experience in Deployments

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .