• Aftermarket Support Representative- Warranty

    Crown Equipment Corporation (New Bremen, OH)


    Aftermarket Support Representative- Warranty

    Location:

    New Bremen, OH, US, 45869

    Company Description:

    Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

    Summary

    Test and evaluate warranty field returns in an effort to expedite warranty claim closure. Coordinate and compile failure analysis data from internal/external suppliers in order to identify failure trends. Provide support to other Aftermarket Support Representatives and the Warranty Parts Processor.

    Responsibilities

    + Test and evaluate parts and components to determine validity of a claim submitted by company branch location, dealer, or customer.

    + Record failures in warranty claim.

    + Assign “common trend” fault codes in software system to failed components.

    + Create new fault codes for new failure conditions and new components.

    + Collaborate with other departments to determine failure modes and trends.

    + Interpret failure analysis data with internal personnel and respond to inquiries from our dealer/branch network.

    + Follow up with supplier in regard to warranty returns, evaluations and failures on purchased components and participate in weekly/monthly meetings with suppliers.

    + Pro-active efforts to improve our testing ability by building new test equipment and/or upgrading existing equipment.

    + Gather, organize, and update job documentation and reference materials.

    + Provide backup support for the Warranty Parts Processor and occasionally review claims for the Warranty Manager as needed.

    Minimum Requirements

    + 5-7 years related experience

    + Associate degree (Electronics, Mechanics)

     

    _Non-degree considered if 6+ years of related experience along with a high school diploma or GED_

     

    + Occasional travel (0-5%)

    + Occasional overnight stays (0-5%)

    + Job requires employee to drive a lift truck

    + Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday.

    Preferred Requirements

    + Two year degree with a concentration in electronics and/or mechanics preferably.

    + Good knowledge in a variety of software applications.

    + Good organizational skills and be able to prioritize time efficiently.

    Work Authorization:

    Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

     

    No agency calls please.

    Compensation and Benefits:

    Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

     

    EOE Veterans/Disabilities