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_About Capgemini Invent:_

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

frog is a leading global creative consultancy, part of Capgemini Invent. We challenge the status quo to craft and build human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.

YOUR ROLE

_We are seeking a dynamic leader within frog’s_ **_CX Transformation team_** _, which focuses on the Activation & Enablement of CX at scale. This leader will drive our efforts to build capabilities in_ **_CX Platform Advisory,_** _with experience in leading and creating go-to-market offerings and building teams for Advisory & CX Consulting, especially with focus on the_ **_Adobe platform suite,_** _and with a proven ability to both sell and deliver innovative solutions in this space._

**_You will define an industry-leading, competitive go-to-market offering for Advisory services around CX platforms_** _that complements Invent/frog’s existing go-to-market offerings and deliver impactful solutions that improve ROI and enable their marketing strategies, whether focused on productivity, optimization, or engagement._

• _You will lead and evangelize the sales of these offerings from lead acquisition through qualification, proposal development and sale closure, directly driving CMO/CDO/CIO/CXO conversations and guiding a team to facilitate the sales process._

• _You will hire, build and shape a team to aid in the sales and delivery of CX Advisory programs, participating in the recruiting and hiring effort to cultivate a team that matches both the skills and cultural needs to deliver this work and thrive as a part of frog_

• _You will oversee and guide teams delivering CX Platform Advisory programs, providing executive leadership, facing off with senior client stakeholders and buyers, and providing expertise, proven approaches, and hands-on team guidance to deliver programs successfully and on-budget._

• _You are able to build a bridge between a future experience and the platforms needed to deliver these experiences._

• _You understand CX, marketing and sales capabilities to support a client in transforming how they work and build CX capabilities of the future. You have a deep understanding of the marketing ecosystem that clients work with (agencies, tech partners, etc) and are able to anticipate strategic shifts in this ecosystem._

• _You will help organizations unlock the potential of AI by defining pilots, scaling approaches, and embedding AI into their marketing & CX practices._

• _You will advise tier-one organizations at the cutting edge of the industry, delivering and embedding CX platform capabilities alongside supporting processes, operating models, and governance frameworks._

• _You will provide objective insights into the strengths and weaknesses of products, tools, and approaches to activate and enable CX strategies_

• _You will have experience in working with products across the Adobe experience cloud and with their emerging GenAI products_

• _You will drive relationships across Capgemini’s Industry Sales Team and Adobe partnership teams_

• _You will lead & develop thought leadership around CX Transformation and Platform Advisory that build frog’s market eminence on this topic_

• _You will ensure you and your team remain informed of best practices, emerging technology trends, and innovations in digital media, data integration, data platforms, marketing automation, digital asset management, content management, and social media._

• _You will build a network within frog and the broader Capgemini group to champion CX Platform Advisory offerings and support account growth._

• _You may be working with clients from any industry (Consumer Products, Retail, Technology, Media, Utilities, Public Sector, Financial Services, Automotive, etc)._

YOUR PROFILE

+ _Degree educated or equivalent_

+ _Minimum 12 years’ experience in an agency or consultancy environment, including a consultative sales pursuits and offer development_

+ _You must have deep and broad experience in enabling CX at scale, especially utilizing CX platforms, MarTech and AdTech to do so_

+ _You will need to understand how to turn a set of business objectives, into capabilities and mapping those capabilities to technical solutions_

+ _Drive relationships with Capgemini’s Industry Sales Teams and the Adobe channel to negotiate terms_

+ _Significant experience in CX advisory/platforms in an agency, design, or consulting setting, with knowledge of and exposure to innovation frameworks, CX design & design thinking, and/or product management._

+ _A minimum of 8 years’ experience relevant to CX advisory and platforms in an agency, design, and consulting settings, with significant depth in at least one of the following areas: Broad full stack marketing technology providers such as Google, Adobe and Salesforce across any of their product suite – with depth in Adobe_

+ _Customer Data Platforms and marketing orchestration platforms such as Tealium, Aprimo, Twilio or ActionIQ_

+ _Content and product management systems web content management such as Workfront, Aha!, Jira, Adobe Experience Manager, Contentful & Drupal_

WHAT YOU’LL LOVE ABOUT WORKING HERE?

**_Empowerment:_** _At Capgemini Invent, we:_

• _Lead the change and take initiative_

• _Find the work-life balance that suites us_

• _Craft or own path through learning and career development programs_

**_Energy:_** _At Capgemini Invent, we:_

• _Connect as a global community of 13,000 colleagues worldwide_

• _Celebrate our diverse perspectives and draw from strength from our differences_

• _Have fun by providing a range of clubs, events and get togethers to celebrate our wins and successes_

**_Experiences_** _: At Capgemini Invent, we:_

• _Work internally and with clients to make a difference_

• _Push boundaries to reimagine what’s possible_

• _Work to build a more sustainable and inclusive future_

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini Invent

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in over 30 studios and more than 60 offices around the world, it comprises a 12,500 strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Technology Strategy_

**Organization:** _INVENT DESIGN_

**Title:** _frog CX Transformation - Platform Advisory Director_

**Location:** _NY-New York_

**Requisition ID:** _079284_

**Other Locations:** _US-IL-Chicago, US-GA-Atlanta, US-CA-San Francisco_