"Alerted.org

Summary:

Interesting opportunity to join a thriving team - impacting company level priorities - capacity to build cross functional Partner relationship with a wide group of teams - opening wide opportunities of career growth.

Required Skills:

Premier Partner Operations Specialist Responsibilities:

1. Effectively manage a set of support queues by responding and resolving support cases and escalations with high quality, speed, empathy, and accuracy.

2. Identify trends and key insights to drive impact to team goals including product, policy, user experience, and operational efficiency. Capacity to clearly communicate results of analyses.

3. Complete data quality reviews and audits as needed.

4. Become a subject matter expert in workflows spanning a variety of media integrity disciplines (examples: policy creation and enforcement, process optimization, measurement, and reporting in order to effectively advocate for operational efficiency.

5. Work closely with Project Managers and Automation Specialists to build solutions for emerging integrity trends.

6. Identify automation opportunities as we take down bad actors at scale.

7. Improve integrity operations by understanding global challenges and needs, and influence scalable solutions to address industry segments and constituents' pain points

8. Support vendors to understand the impact of policy changes on the team’s current work and surface gaps in policy, process, and tools.

9. Partner with vendors to ensure that feedback is shared with relevant teams and proactively track the impact and success of remediation plans.

10. Potential forup to approximately 16 hours per month spent on weekend shifts.

Minimum Qualifications:

Minimum Qualifications:

11. Bachelor's degree in Business, Science, Engineering, Economics or similar field and 1+ years professional experience within an operations environment.

12. Experience in a fast-paced /start-up environment

13. Superb customer service and prioritization skills.

14. Experience communicating the results of analyses in a clear and effective manner.

15. Resilient, curious mindset

Preferred Qualifications:

Preferred Qualifications:

16. Trust and Safety Operations Experience

17. 1+ year of experience with SQL, experience manipulating large data sets

18. Analytical background with experience managing results to metrics or equivalent experience.

Public Compensation:

$35.10/hour to $114,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].