• Contact Center Associate Trainer

    M&T Bank (Bridgeport, CT)


    Contact Center Associate Trainer

    **Location:** Bridgeport, CT. You will be required to be onsite. Hybrid eligibility possible when you are not conducting trainings.

    **Hours:** The Contact Center is open M-F from 6am to 9pm and Sat-Sun from 9am to 5pm. Flexibility during these hours are required.

    Overview:

    Schedule, and deliver internal training programs to increase job related skills and knowledge in support of the needs of the assigned businesses

    Primary Responsibilities:

    + Deliver routine classroom and internal training programs at any of several training locations to support needs of assigned business.

    + Assist in development of appropriate training materials for training classes.

    + Assist with course evaluations and suggest changes. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

    + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

    + Complete other related duties as assigned.

    Education and Experience Required:

    High School or GED

    2 years related business experience

    Education and Experience Preferred:

    Full knowledge of activities and procedures of own job; Good understanding of how the team integrates with others in accomplishing the objectives of the area

     

    M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.66 - $37.76 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

     

    Location

     

    Bridgeport, Connecticut, United States of America

     

    M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.