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We are seeking a **highly experienced Operational Excellence & Controls Lead** to drive internal control discipline, risk management, and process optimization across the **Core Technology Infrastructure (CTI)** line of business. This individual will play a pivotal role in implementing quality assurance (QA), quality control (QC), and continuous improvement strategies to ensure adherence to enterprise-wide standards and regulatory requirements.

You will be responsible for overseeing operational excellence processes throughout the full lifecycle—from discovery and design to implementation and improvement—while ensuring processes align with best practices, risk frameworks, and strategic goals.

Key Responsibilities

+ Lead the assessment, monitoring, and testing of CTI controls and risk frameworks to ensure effectiveness and compliance.

+ Identify control gaps and recommend improvements; develop and track action plans and remediation milestones.

+ Drive the implementation of enhanced QA practices and optimized control design to support business continuity.

+ Manage the performance of quality inspection teams, ensuring accurate metrics and governance reporting.

+ Champion operational excellence by simplifying, transforming, and continuously improving CTI business processes.

+ Analyze process performance and identify inefficiencies, pain points, risks, and resource allocation issues.

+ Translate process knowledge into standardized process inventories and architecture models.

+ Collaborate with stakeholders across Technology Risk, Compliance, and CTI leadership to align strategy and execution.

+ Serve as a subject matter expert and mentor for team members on BPM, Six Sigma, and quality improvement methodologies.

Required Skills & Qualifications

+ 10+ years of experience in business or technology, with at least 2 years focused on Business Process Management (BPM), Lean, or Six Sigma.

+ Strong understanding of IT Infrastructure and Technology Services.

+ Familiarity with process-based technology frameworks such as ITIL (certification a plus) and COBIT.

+ Strategic thinker with the ability to execute tactically and drive organizational change.

+ Strong knowledge of risk management, compliance, controls design, and process governance.

+ Proven ability to assess process maturity and manage process improvement initiatives.

+ Excellent communication, stakeholder management, and team leadership skills.

+ High attention to detail, ability to prioritize, and operate with urgency in fast-paced environments.

Preferred/Desired Skills

+ Six Sigma Green or Black Belt certification.

+ Working knowledge of CMMI, TIPA, or ISI/IEC 15504 standards (certification a plus).

+ Experience using ARIS or similar process modeling tools.

+ Experience in banking or financial technology environments.

+ Demonstrated success in fostering innovation, challenging the status quo, and promoting positive organizational change.

+ Commitment to diversity, inclusion, and continuous learning.

**Pay Details:** $70.00 to $75.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance