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Job Title: Medical Billing Analyst

This is a hybrid position based in Fort Worth, TX. Employees are expected to work on-site Monday through Wednesday, with the option to work remotely on Thursday and Friday.

Training Requirement:

The first 90 days of employment will consist of in-office training to build a strong foundation in systems, workflows, and team collaboration.

Position Summary:

The **Medical Billing Analyst** plays a key role in delivering top-tier medical billing services to enliven Health customers. This is an entry-level, customer-facing position providing Tier 1 support via phone and email. The analyst will develop a comprehensive understanding of the FDS Enliven Health Medical Billing platform, and the policies and procedures required to effectively assist clients with medical billing and claims submissions.

Key Responsibilities:

+ **Provide Tier 1 support by troubleshooting claim issues and assisting customers via phone and email.**

+ **Educate clients on billing policies for Medicare, Medicaid, and third-party insurers.**

+ **Conduct training sessions through Zoom and other tools.**

+ **Log all interactions and escalate unresolved issues as needed.**

+ **Share best practices and stay informed on industry updates and software enhancements.**

+ **Ensure compliance with HIPAA and company confidentiality standards.**

+ **Uphold the mission and values of Omnicell .**

Basic Qualifications:

+ **Education:** High School Diploma or GED.

+ **Experience:** 1–2 years of experience in customer service or a professional support role.

+ **Skills:**

+ Strong communication, problem-solving, and analytical skills.

+ Ability to manage high call volumes and work under pressure.

+ Proficiency in Microsoft Office.

+ Familiarity with CRM systems and general office tools.

+ Typing speed of 35+ WPM; 10-key preferred.

+ Well-organized, self-motivated, and able to work independently.

Preferred Qualifications:

+ **Experience in DME, medical billing, insurance, or pharmacy settings.**

+ **Background in inbound phone and email customer support.**

Work Environment & Physical Requirements:

+ **Hybrid role with in-office training; remote work available after completion.**

+ **Must be able to sit, stand, walk, and use hands regularly.**

+ **Occasional bending, reaching, or kneeling may be required.**

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

Our guiding principles inform everything we do:

+ As **Passionate Transformers** , we find a better way to innovate relentlessly.

+ Being **Mission Driven,** we consistently deliver on our promises.

+ Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation.

+ Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all.

+ **Intellectually Curious,** eager to think deeper to learn and improve.

+ In **Doing the Right Thing** , we lead by example in ALL we do.

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About The Team

Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected] .

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Job Identification: 3963

Job Category: Customer Booking

Posting Date: 04/09/2025, 4:05 PM

Job Schedule: Full time

Locations: Fort Worth, TX, United States

Job Level: Experienced

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.