• Customer Service Associate II

    Texas A&M University System (College Station, TX)


    Job Title

     

    Customer Service Associate II

     

    Agency

     

    Texas A&M Agrilife Extension Service

     

    Department

     

    Soil & Crop Sciences

     

    Proposed Minimum Salary

     

    Commensurate

     

    Job Location

     

    College Station, Texas

     

    Job Type

     

    Staff

    Job Description

    Works under general supervision, supervises daily service area activities and provides customer support to a service area. The Customer Service Associate II, under general supervision, provides support for the laboratory data assembly, development of customer statementsand assisting clientele with routine questions. This position involves a blend of office (75+%) and laboratory work and will include extensive training andattention to documented service laboratory's standard operating procedures and agency policies.

    Responsibilities:

    - Primary responsibility will include compiling customer information and laboratory analysis data into the various databases anddeveloping client invoices/statements and reports. - Provide first person contact with visiting clients and offer limited client phone support. -Additional responsibilities may include assisting in one of the laboratories with weighting of samples and use of one of the laboratory’s NIRspectrophotometers for non-destructive forage/plant tissue analyses.-Work with laboratory managers to maintain and update the appropriate laboratory Standard Operating Procedures documentation.-Greets customers and responds to difficult customer inquiries and complaints.-Explains and applies policies and procedures. Investigates and researches customer complaints and participates in resolving problems. Assists in the development of office procedures.-Helps train and advise staff. Compiles data to prepare correspondence, forms, reports, or other documents. Receives and processes request for service.-Adds, verifies, retrieves, and changes customer order information. Acts as a liaison between service area and other units. Enters billing charges and may accept payments.

     

    -Other duties as required.

     

    Required Education and Experience:-High school diploma or equivalent combination of education and experience.-Three years of related experience.

     

    Required Knowledge, Skills and Abilities:-Knowledge of word processing, spreadsheet, and database applications.

     

    -Strong verbal and written communication skills.

     

    -Strong customer service skills and detail-oriented.

     

    -Ability to type accurately and use Word, and Excel documents.-Ability to multitask and work cooperatively with others.

     

    All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

     

    Equal Opportunity/Veterans/Disability Employer.