"Alerted.org

Receptionist - Evening and Weekend

Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+USA+02215) • Patient Services

Job Type

Part-time

Description

Under the supervision of the Patient Services Supervisor, the Evening and Weekend Receptionist is responsible for closing the receptionist station daily and provision of top-quality customer services.

Hours:20 hours a week

Representative Duties

Close the Receptionist Station Daily according to established clinic hours

+ Close all phone lines and engage night service

+ Walk around building after entry access has ended checking all non-secured areas to be sure no one is in the building after building is closed

+ Overhead Page Announcement before engaging Alarms

+ Engage Alarms and Lock Doors

Provide excellent customer service

+ Greet each client with a smile and a welcoming, professional manner.

+ Answer each phone call in a cheerful and professional manner.

+ Accurately route calls.

+ Give patients clear directions to the relevant waiting area.

+ Provide clients with correct and accurate information regarding FCHC services and providers.

+ Ask for input from team colleagues if unsure of correct response to inquiries.

+ Refer unusual or difficult situations to supervisor.

+ Actively build good working relationships with colleagues and providers. Be an active, productive and responsible member of the Patient Services team.

+ At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position.

+ Be discreet when obtaining sensitive information from clients.

Provide Back-up for registering new and existing patients

+ Schedule appointments according to the patient’s needs and provider availability

+ Update appointment statuses to No-Show, by follow No-Show steps

+ Check-in ATS patients and direct them to the correct floor

Meets Agency Participatory Expectation

+ Adheres to all agency and departmental policies and procedures

+ Participates in quality assessment and improvement activities as requested

+ Adheres to the highest principles of patient and client confidentiality

+ Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation

+ Attends all required meetings, in-services and professional trainings

+ Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

+ Serves on agency committees and in professional organizations when requested

Performs other related duties as requested.

Requirements

+ High School Diploma or GED required.

+ Successful customer service background

+ Basic Computer experience required.

+ Calm, patient and understanding manner.

+ Strong attention to detail,

+ good organizational skills.

+ Bilingual Spanish/English also preferred.

+ Experience working with an ethnically, culturally and racially diverse work staff preferred

+ Ability to work harmoniously with diverse groups of individuals

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

+ Sit at a computer station for extended periods of time

+ Ability to keyboard for extended periods of time

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Salary Description

21.54-23.69