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Description

We are seeking a Service Administrator to support our Help Desk operations by managing service-related administrative tasks, ensuring timely ticket resolution, and maintaining clear communication between teams and customers. This role requires a detail-oriented and highly organized professional who excels in written and verbal communication. The ideal candidate will be instrumental in coordinating service activities, processing RMAs, and providing outstanding support to both internal teams and external customers.

Requirements

+ Open and manage support tickets in Tiger Paw and from the support mailbox, ensuring accurate tracking and resolution.

+ Oversee RMA processing, coordinating with vendors and internal teams for smooth returns and replacements.

+ Serve as the first point of contact by answering inbound calls via the IVR system in a professional and courteous manner.

+ Schedule and coordinate customer meetings, kick-off meetings (KOMs), and Knowledge Transfer Meetings (KTMs) to ensure seamless service transitions.

+ Record and distribute meeting minutes for all internal and external meetings, ensuring clear documentation of discussions and action items.

+ Work closely with the Help Desk team and project teams to align service-related tasks with company objectives.

+ Maintain structured documentation of service-related activities and updates within ticketing systems.

+ Stay organized while managing multiple priorities in a fast-paced, customer-driven environment.

+ Ensure all communications and interactions reflect a professional, well-spoken, and service-oriented approach.

+ Strong written and verbal communication skills, with a focus on accuracy and clarity.

+ Generate customer quotes for services, ensuring accurate pricing and scope.

+ Manage Time & Materials (T& M) billing, tracking service hours and material costs to ensure proper invoices.

+ Collaborate with finance and sales teams to ensure billing accuracy and customer satisfaction.

+ Experience with Tiger Paw or similar ticketing systems is preferred.

+ Ability to multitask, prioritize, and stay organized in a dynamic work environment.

+ Professional demeanor with a customer-first mindset and problem-solving attitude.

+ Experience within a Help Desk or IT service environment is a plus.

+ Proficiency in scheduling, meeting coordination, and documentation best practices.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .