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_QualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States and has locations in San Antonio and Atlanta_

Job Title: Manager, Laboratory Services (GA)

Revision: 0002

Job Code: 702700

Shift: 1pm-9pm, Monday-Friday

FLSA: Exempt

Hybrid? N

Dept.: Lab Services GA

Business Unit: QualTex‐GA

CPF Level: M2

General Summary

Responsible for providing managerial support for technical and business activities. Under the supervision of the Department Director, will manage the department(s) assigned, exhibit leadership, and maintain knowledge of regulatory/quality requirements. Maintain knowledge of all current Standard Operating Procedures (SOPs) required to perform effectively. Maintain excellent communication with all personnel.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Manage and organize all departmental activities for QualTex Laboratories’ remote location. Duties include:

+ Perform and/or facilitate corrective/preventive actions in response to audits and deviations.

+ Participate in project management.

+ Oversee the management of workforce staffing.

+ Assure timely delivery of all test reports.

+ Participate in the planning and preparation of departmental budgets and control all resources within the department.

Develop, initiate, and lead team‐oriented work projects for the development and implementation of validations, process improvements, and Standard Operating Procedures (SOPs) that align with strategic goals.

Maintain strict adherence to Standard Operating Procedures (SOPs), regulatory requirements, and all company policies.

Assure that departmental supplies are maintained within established inventory levels.

Evaluate results and equipment performance in an accurate and timely manner, and analyze quality control data and resolve deviations.

Analyze and prepare reports that measure and monitor laboratory performance.

Interview and make recommendations in regards to hiring, terminating, promoting, demoting, evaluating,

counseling, and salary changes for departmental personnel as needed.

Display positive leadership skills and champion management directives with department employees by committing to and embracing the mission, vision, and core values of QualTex Laboratories:

+ Be dedicated to the highest standards of quality and adhere to all safety, regulatory, and quality requirements.

+ Foster an atmosphere of open, honest communication and knowledge sharing among workers in business units throughout the organization. Demonstrate respect for co‐workers and management.

+ Consistently improve performance outcomes in customer satisfaction, worker engagement (motivation and satisfaction), operational excellence, innovation, and financial performance.

+ Maintain a positive work attitude and participate in self‐improvement as an effective leader. Participate in continuing education and attend meetings as required.

Always maintain a professional demeanor while representing QualTex Laboratories. Train and/or mentor new employees as needed.

Performs other duties as assigned.

Education

Requires a Bachelor’s Degree from an accredited college or university with major course work relative to the field of assignment. Required major in Applied Science or Clinical Laboratory Sciences or equivalent.

Prefer a Master's Degree from an accredited college or university.

Licenses and/or CertificationsGeorgia Operators Driver’s License US Passport preferred

Certified Medical Technologist (MT)(CLS)/ MLT or equivalent preferred Categorical Specialty Certifications preferred

Experience

Requires six or more years of laboratory experience.

Requires one year of laboratory experience in a high‐throughput testing laboratory. Requires two or more years of supervisory experience.

Prefer one year of managerial experience.

Knowledge

Must recognize and facilitate resolution of unusual results or difficulties encountered in all phases of laboratory work.

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies. Must maintain familiarity of regulatory/quality compliance, to include FDA, EU, ISO, GHM, cGMP, OSHA, etc. Must have a working knowledge of laboratory techniques.

Skills

Must demonstrate positive leadership skills.

Must maintain competency in laboratory skills for liquid and material handling.

Must be capable of evaluating, interpreting and reporting accurate/valid test results by current methodologies. Must be capable of operating motor vehicles in all types of weather conditions.

Must have strong computer skills.

Must have excellent written and oral communication skills.

Abilities

Must be able to correctly interpret test results. Must be able to keep information confidential.

Must be able to manage the activities of a large workforce.

Must be able to work with interruptions, meet deadlines, and perform accurate work and/or reports. Must be neat in appearance and well groomed.

Must be professional, detail oriented, self motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

Must perform well in a repetitive work environment and meet deadlines.

Must work well independently and as a team member as well as facilitate organizational team activities.

Working Environment

Works in a well lighted air conditioned and heated laboratory/department. Laboratory consists of complex setting with robotic instrumentation. May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment. May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment. May have bodily exposure to refrigerator/freezer temperature, especially hands and face. Will work extended hours during peak periods. May be required to work any time of the day, evening or night during the week or weekend to include being on‐call. May be required to use personal motor vehicle on company business. May be required to participate in national and/or international travel. Occupational Exposure Assignment‐Category I

Physical Requirements

Must be able to drive on behalf of the organization.

Requires manual and finger dexterity and eye‐hand coordination.

Will require walking, bending, and prolonged sitting and/or standing during work hours. Required to carry up to 25 lbs. and occasionally lift up to 40 lbs.

Requires normal or corrected vision and hearing corrected to a normal range.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

QualTex Laboratories, a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf) . QualTex Laboratories maintains a Tobacco & Drug-Free Workplace.