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Enhanced Care Management Child Welfare Specialist II

Job Category: Administrative, HR, Business Professionals

Department: Care Management

Location:

Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 12130

Salary Range: $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Enhanced Care Management (EMC) Child Welfare Specialist II is responsible for the design and implementation of strategies to enhance collaboration with county child welfare agencies, ensuring the healthcare needs of L.A. Care’s children and youth in child welfare are met. This position takes a proactive leadership role in advocating for these members by resolving escalated issues, developing, and overseeing care coordination processes, and ensuring compliance with Department of Health Care Services (DHCS) standards.

Duties

Primary Point of Contact: Serve as the primary contact for escalated care coordination issues involving L.A. Care child welfare members, designing solutions, and ensuring timely and effective access to services.

Support for ECM Providers and Staff: Provide expert guidance and technical assistance to Enhanced Care Management (ECM) Lead Care Managers and other providers, proactively addressing complex cases and systemic barriers to service access.

Collaboration with Child Welfare Entities: Establish and sustain strategic partnerships with child welfare and county agencies, including the L.A. County Department of Children and Family Services (DCFS). Ensure seamless integration and alignment of ECM services with child welfare initiatives and support the enrollment of eligible children and youth into appropriate programs.

Systemic Issues Resolution: Identify systemic barriers impacting service delivery, lead cross-agency collaboration to address these challenges, and implement solutions that improve outcomes for child welfare members.

Policy Compliance: Design and implement processes to ensure compliance with DHCS requirements and county agreements, supporting accurate documentation, reporting, and the secure exchange of information.

Training and Best Practices: Coordinates training initiatives for ECM providers, focusing on trauma-informed care, county-specific protocols, and best practices to effectively support children and youth in foster care or child welfare systems.

Quality Improvement and Reporting: Collaborate on quality improvement initiatives, represent L.A. Care in quarterly county meetings, and provide actionable insights to refine processes, improve outcomes, and inform future strategies.

Perform other duties as assigned.

Duties Continued

Education Required

Bachelor's Degree in Social Work or Related Field

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree in Social Work or Related Field

Experience

Required:

At least 3 years in child welfare services, with experience in care coordination for vulnerable populations.

Skills

Required:

Knowledge of child welfare policies, county services, and cross-agency care coordination.

Strong collaboration and relationship management skills with justice and healthcare entities.

Excellent verbal and written communication skills.

Detail oriented, organized and possess time management skills.

Basic computer skills.

Microsoft Office (Word, Excel, Power Point, Access, and Visio).

Preferred:

Understanding of Medi-Cal benefits, ECM and the California Advancing and Innovating Medi-Cal (CalAIM), and the LA County Child Welfare System.

Knowledge of L.A. Care core computer system.

Motivational Interviewing skills.

Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese

Licenses/Certifications Required

Active & Current Driver's License, with a clean record and Auto Insurance Required

Licenses/Certifications Preferred

Motivational Interviewing Certification

Required Training

Physical Requirements

Light

Additional Information

Required:

Travel to offsite locations for work.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

+ Paid Time Off (PTO)

+ Tuition Reimbursement

+ Retirement Plans

+ Medical, Dental and Vision

+ Wellness Program

+ Volunteer Time Off (VTO)