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About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Annual Salary: $116,500.00 - $139,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

This position has the overall responsibility for shift functions within the Wholesale Lockbox department. This includes human resource management, ensuring timely and accurate workflow, interfacing with other departments, assisting in the development of overall policy and producing departmental reports.

Essential Functions

+ Establish and monitor overall service level standards, increase efficiencies and maintain proper staffing to meet customer agreements while working closely with managers across different shifts, including first and weekend shifts

+ Provide leadership, strategy, direction, and influence on all projects impacting assigned business units which typically result from technology changes or new products/services offered to customers

+ Provide reporting to Senior Management and other internal departments and business partners as needed

+ Ensure team is maintaining internal quality standard measures

+ Review, update and test all Business Resumption and Disaster Recovery plans for assigned functions

+ Coordinate and execute quarterly and annual Bank Operations initiatives, such as Unit Cost review and PAS reviews

+ Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

+ Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

+ Communicate decisions, priorities and relevant information to team members effectively

+ Support budget management, planning and expenditure

+ Perform other duties as assigned

Knowledge, Skills, & Abilities Required

+ Strong knowledge of the high-volume processing/production field, including knowledge of best practices

+ Ability to understand shift and department KPIs/SLAs and their drivers, to achieve successful results

+ Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

+ Ability to drive results and balance management of organizational risk and meeting goals of the business

+ Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals

+ Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

+ Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

+ Intermediate level proficiency with Microsoft Word, Excel, and Outlook

Education & Experience

+ Bachelor’s degree or equivalent combination of education and experience required

+ 8+ years high-volume processing/production environment experience required

+ 4+ years management experience required

+ Experience working with Healthcare explanation of Benefits (EOB) preferred

For this position, Commerce Bank is required to certify that you are not excluded from working with federally funded healthcare programs. If you express interest in and are considered for this position, you’ll be asked to authorize our review of the Office of the Inspector General’s List of Excluded Individuals/Entities, and any other similar state or federal exclusions list.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Group Manager, Wholesale job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $116,500 - $139,000 annually . This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce) Inclusion at Commerce How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.