• Associate Representative - Inside Sales

    WESCO (Jersey Village, TX)


    As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

    Responsibilities:

    + Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.

    + Increase orders by suggesting related items, explaining features, and checks customer’s buying history.

    + With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.

    + Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.

    + Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.

    + Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.

    + Report industry trends, competitive pricing and customer feedback to management.

    Qualifications:

    + High School Degree or Equivalent required; Bachelor’s degree preferred.

    + Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).

    + Familiar with Microsoft Office, and ability to perform basic computer skills

    + Ability to perform multiple tasks simultaneously

    + Ability to work in a team environment

    + Ability to communicate clearly, both verbally and in written form

    + Attention to detail

    + Ability to prospect and market concepts to existing and potentially new accounts

    + Ability to act and solve routine or standard problems

    + Ability to identify and define problems and possible solutions independently; chooses among existing solutions

    + Ability to work independently with supervision

    + Ability to travel up to 25%

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