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The Registration Clerk is responsible for coordinating the insurance clearance process by completing financial clearance for patients being admitted into the hospital.

Essential functions of this position include:

+ Greet, register, instruct and provide general assistance to patients while providing superior customer service and respect to patients and families.

+ Accurate data entry of demographic, regulatory questions and financial information into computer

+ Effectively verify and communicate to patients and their family insurance eligibility, filling, collections and payment responsibilities.

+ Collections: Correctly collect co-pays, co-insurance, deductibles and set up payment

+ Maintain and balance cash drawer

+ Answer phones, take messages and return voicemails

+ Medical Records: Following appropriate HIPAA guidelines provide medical records to primary care providers, insurance carriers, referred providers and patients per patient request.

Essential Skills and Experience:

+ Basic typing and computer proficiency

+ 1 – 2 years of Customer Service experience

+ Detail oriented with exceptional interpersonal communication skills

+ Strong team player

+ Time management: the ability to organize and manage multiple priorities

+ Commitment to company values

+ Ability to work independently and with the public in a high-pressure environment while maintaining excellent customer service.

+ Flexibility with schedule; including day, evening and weekend hours as needed

+ Basic math skills and accurately process money transactions

+ Experience with office equipment: Microsoft and Outlook platforms; multi-functional printer/copier/fax, multi-line phone system.

Required Education: High School Diploma or equivalent. Associates and /or additional college preferred. Work experience could be equivalent to college.