• Patient Service Coordinator/MA

    Johns Hopkins University (Timonium, MD)


    The Department of Medicine is seeking a **Patient Service Coordinator/MA** (PSC/MA) to work in an outpatient setting with responsibilities related to patient care and the clinic environment within the Rheumatology clinic at Green Spring Station. The position is centralized and will work across specialty centers to ensure optimum flow and customer service within the clinic. The PSC/MA provides exemplary customer service to patients, physicians and internal customers to aid in meeting patient satisfaction goals of the division.

    Specific Duties & Responsibilities:

    + Contribute to smooth clinic operations by directing patient flow with close attention to volume of patients registering, being placed in clinic rooms, and checking out. Ensure that patients are placed in rooms on time.

    + Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.

    + Obtain and/or verify patient demographic data by phone or in person.

    + Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.

    + Provide cross coverage for the full-time PSC (registration) during absences and breaks.

    + Obtain and record vital signs: temperature, pulse, respirations, blood pressure, weight and height.

    + Assists patients to exam room and prepare patients for examination and/or diagnostic procedures.

    + Prepare examination or treatment areas before, during and after patient use.

    + May assist with medical records preparation.

    + Maintain and apply principles of aseptic technique and infection control when performing clinical duties and tasks.

    + Operate clinical equipment as directed by a physician.

    + Will perform phlebotomy functions.

    + Collect and process specimens according to Standard Operating Policies and Procedures at a competent level and according to age and needs of the patient population served.

    + Recognize emergency situations, implement emergency procedure according to clinic guidelines and administer first aid, including CPR.

    + Order, stock and maintain exam rooms and clinic areas with standard levels of supplies when necessary.

    + Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables and scales utilizing proper body mechanics and safety measures.

    + Ensure that soiled linens, needle containers, and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines.

    + Serve as a back-up to maintain room assignment grid for all physicians practicing at the Green Spring Station. Independently resolve any issues with daily room assignments and coordination of clinic flow. Determine when to involve the clinic manager in the resolution of issues.

    + Complete all functions of primary full-time medical assistant in their absence.

    + Provide cross coverage to all areas in the clinic, including, but not limited to registration, appointment and scheduling, answering calls, greeting patients and guests, template updates, and notifying providers of schedule changes.

    + May perform ECGs/HRV testing.

    + Other duties as assigned.

    Minimum Qualifications

    + High School diploma or graduation equivalent.

    + Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP), if not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire.

    + Current CPR certification by the American Heart Association or the American Red Cross

    + One year of work experience in customer service.

    + Additional education may be substituted for required experience, to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications

    + Experience with Phlebotomy and ECGs.

    + Experience with EPIC.

     

    Classified Title: Patient Service Coordinator/Medical Assi

     

    Job Posting Title (Working Title): Patient Service Coordinator/MA

    Role/Level/Range: ATO 40/E/02/OD

    Starting Salary Range: $16.20 - $28.80 HRLY ($48,000 targeted; Commensurate w/exp.)

     

    Employee group: Full Time

     

    Schedule: M - F 8:30a - 5p

     

    FLSA Status: Non-Exempt

     

    Department name: ​​​​​​​SOM DOM Bay Rheumatology

    Personnel area: School of Medicine

    The listed salary range represents the minimum and maximum Johns Hopkins University offers for this position, based on a good faith estimate at the time of posting. Actual compensation will vary depending on factors such as location, skills, experience, market conditions, education, and internal equity. Not all candidates will qualify for the highest salary in the range.

     

    Johns Hopkins provides a comprehensive benefits package supporting health, career, and retirement. Learn more: https://hr.jhu.edu/benefits-worklife/.

     

    Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    EEO is the Law

    https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf