• Volunteer Support Specialist

    Girl Scouts of America (Waltham, MA)


    Volunteer Support Specialist

     

    Council: Girl Scouts Of Eastern Massachusetts

     

    Job Location: MA - Waltham

     

    Salary Range: Not Available

     

    Employment Type: Full-Time (Regular)

     

    Job #: 8453

     

    Post Date: 4/10/2025

    Job Summary

    The Volunteer Support Specialist is responsible for providing excellent customer service to Girl Scout volunteers. With a focus on membership retention and support in an assigned geographic area, the Volunteer Support Specialist works collaboratively to ensure volunteers are prepared to deliver a high-quality Girl Scout Leadership Experience. This position is a hybrid work arrangement with approximately 50% of travel within the council service area

    Some of the key responsibilities include:

    • Deliver exceptional customer service to support GSEMA members with a focus on volunteers.

    • Update member records utilizing Salesforce

    • Provide in-person volunteer support within assigned region

    • Implement, proactively, strategic initiatives to retain Girl Scout membership within assigned region

    • Manage and mentor service unit (community leadership) volunteers; collaborate with cross-functional teams to identify and recommend volunteers for expanded roles and additional opportunities.

    • Recognize, celebrate and appreciate volunteers annually through a variety of formal and informal methods.

    • Assist in planning, promoting and executing signature volunteer events annually.

    • Collaborate with other staff across all GSEMA departments to enhance and deliver the Girl Scout Leadership Experience to members

    • Promote volunteer trainings, programs, events, camp, travel, and troop volunteerism.

    • Address, resolve and oversee member conflicts, escalating sensitive issues to senior leadership as appropriate.

    Job Qualifications

    Some of the key responsibilities include:

    • Deliver exceptional customer service to support GSEMA members with a focus on volunteers.

    • Update member records utilizing Salesforce

    • Provide in-person volunteer support within assigned region

    • Implement, proactively, strategic initiatives to retain Girl Scout membership within assigned region

    • Manage and mentor service unit (community leadership) volunteers; collaborate with cross-functional teams to identify and recommend volunteers for expanded roles and additional opportunities.

    • Recognize, celebrate and appreciate volunteers annually through a variety of formal and informal methods.

    • Assist in planning, promoting and executing signature volunteer events annually.

    • Collaborate with other staff across all GSEMA departments to enhance and deliver the Girl Scout Leadership Experience to members

    • Promote volunteer trainings, programs, events, camp, travel, and troop volunteerism.

    • Address, resolve and oversee member conflicts, escalating sensitive issues to senior leadership as appropriate.

     

    Special Instructions

     

    For more information, please contact the council directly.

    How to Apply

    Visit https://www.gsema.org/en/discover/about-gsema/careers.html to find out more!

     

    [email protected]

     

    Girl Scouts of Eastern Massachusetts

     

    265 Beaver StreetWaltham, MA 02346

     

    Toll Free Phone #: 844-306-4736Fax #: 508-923-7676 Web Site: http://www.gsema.org/