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Senior Business Process Consultant – HRSD / CSM

Locations: Richmond, VA; Atlanta, GA; Remote

Veracity by RGP™ is a next-generation consulting firm that delivers transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate, and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.

Veracity is currently seeking an experienced ServiceNow Senior Business Process Consultant for HR / CSM to join our fast-growing Global ServiceNow Practice. The resource will be responsible for the successful project delivery of ServiceNow's HR and/or CSM solutions and services, in a client consulting environment. Business Process Consultants work with a vast range of organizations to help them work more efficiently and gain greater value using the ServiceNow platform.  As a Business Process Consultant for HR / CSM, you are essential in designing and deploying best practice process solutions that help achieve the strategic goals of our customers.  In this role, you will lead process discovery, re-engineering, improvement, and analysis sessions to identify solutions that are repeatable, and efficient, and accelerate value by employing proven best practice solutions.  You will document, prioritize, and support in the delivery of the overall solution that will allow our customers to manage work more efficiently, and meet the overall goals of the project.

What you get to do in this role:

The Senior ServiceNow Functional Process Consultant for HRSD/CSM will lead workshops to define requirements, improve processes, and enhance customer outcomes. They will ensure the delivery of solutions that are efficient, sustainable, and aligned with customer goals. This role involves advising on ServiceNow tools, ensuring high-quality deliverables, demonstrating solutions, and supporting continuous improvement. It also requires managing multiple projects and maintaining expertise in ServiceNow products and processes.

To be successful in this role, we need someone who has:

+ 3+ years of experience in HR and/or Customer Service functions, processes, and HR and/or Customer Service industry best practices is highly desired. We see HR and/or Customer Service industry expertise as critical to the success of this position.

+ A Bachelor's degree or equivalent practical experience (5-10 years).

+ 2+ years working with the ServiceNow platform on current releases.

+ 3+ years’ experience in management consulting, process design, or product management.

+ Excellent communication skills (written and verbal) with strong presentation and facilitation skills.

+ Exceptional skills in documenting process design, business requirements, agile user stories, process guides, and project collateral.

+ Strong interpersonal skills with a strong customer-centric mindset.

+ Experience leading/executing complex strategic and operational initiatives at large organizations. Experience partnering with and advising executives.

ServiceNow Skills

+ Multiple successful product implementations at the Enterprise scale required

+ (CSA) Certified ServiceNow Administrator

+ (CIS-HR) Certified Implementation Specialist for HR and/or

+ (CIS-CSM) Certified Implementation Specialist for CSM required

+ Note: Veracity will provide ServiceNow Partner training and certification opportunities to obtain if not held. Successful completion is a requirement for employment.

Consulting Skills

+ Proven team player and team builder

+ Quick learner who can adapt to a fast-paced, changing environment

+ Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.

+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery

+ Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity

+ Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner

+ Strong attention to detail and creative problem-solving skills an absolutely essential

+ Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs

+ Proven record of successfully managing business relationships

Life at Veracity: https://meetveracity.com/servicenow/

Our Culture

+ Flexible work environment (remote or onsite)

+ Family first

+ Agile and collaborative

+ Fun and energetic

+ Group of like-minded folks and creative problem solvers

+ Fast-paced

+ Inclusive and Passionate

+ Supportive, approachable, and encouraging leadership and team members

+ All roles are client-facing

Summary of Benefits*

+ Competitive compensation

+ Comprehensive medical plans

+ 401k Savings Plan

+ Employee Stock Purchase Plan

*Benefit eligibility may vary based on employment status upon hire

Base Pay Range $65-$90/hour

All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.

Equal Opportunity Employer

Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.

If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at https://rgp.com/fair-chance-ordinances/.

Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!

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