"Alerted.org

Ortho Sport & Spine Physicians is a leading provider of orthopedic and spine care, committed to clinical excellence, innovation, and patient-centered service. As we continue to grow, we are looking for an experienced and proactive eClinicalWorks (eCW) Help Desk Agent to join our IT team. This individual will serve a key role in supporting system users, leading EMR optimization projects, and ensuring our teams are equipped to deliver exceptional patient care. Key Responsibilities: - Serve as the primary eClinicalWorks System Administrator. - Customize eClinicalWorks in alignment with agency and program-specific workflows. - Act as co-EMR Patient Safety Officer, in collaboration with eCW Assistant Administrator(s), to monitor system integrity and patient safety standards. - Manage staff account creation and deactivation as needed. - Conduct quality audits and generate reports to assess system usage and compliance. - Provide timely and professional remote and on-site support for clinical and administrative staff, addressing and resolving end-user issues. - Train new and existing users on all aspects of the eClinicalWorks system and its modules. - Maintain and update medical templates to reflect operational and clinical needs. - Troubleshoot and resolve technical issues in real-time or escalate when necessary. - Document all support activities, system changes, and known issues for knowledge sharing and future reference. - Collaborate cross-functionally with IT, Operations, and Clinical Leadership on EMR-related initiatives and continuous improvement. Qualifications: - 4+ year of hands-on experience with eClinicalWorks (required); system admin-level experience preferred. - Strong understanding of EHR/EMR workflows in a clinical environment. - Exceptional problem-solving, communication, and interpersonal skills. - Ability to train, support, and empower users across various levels of technical proficiency. - High school diploma or equivalent required; associate s or bachelor s degree preferred. - Prior experience with system customization, audits, and user access management is a plus. What We Offer: - Competitive salary and comprehensive benefits - Career advancement opportunities within a growing healthcare organization - A collaborative and mission-driven work environment - The chance to shape how our clinics operate and support high-quality patient care Equal Opportunity Statement: Ortho Sport & Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Schedule: 8 hour shift Monday to Friday No weekends Ability to Commute: Atlanta, GA 30327 (Required) Work Location: In person