"Alerted.org

Position Description: Oversee and coordinate the implementation process, handling all client communication and ensuring positive initial experience.

Roles & Responsibilities:

+ Liaise with the Sales department to obtain all new client information

+ Establish communication with new clients and outline implementation timelines and initial onboarding call.

+ Travel to and from client for initial meeting to be in person to obtain all required information and deliver documentation as needed

+ Must have PrismHR and Payroll processing experience

+ Configure client demographic information in Prism as needed

+ Deliver all required data to Implementation Data Administrator for system configuration

+ Schedule and coordinate weekly status calls

+ Coordinate all activity required from the rest of the business 401(k), Workers’ Comp, 3rd party system integration, etc.)

+ Communicate all new client activity to the business

+ Schedule and attend client Enrollment Meetings to help introduce HR and Benefits representatives

+ Import employee data into the system for assigned clients

+ Conduct any required new hire onboarding trainings and assist clients with certifying I-9 forms

+ Coordinate payroll / 3rd party system trainings in preparation for first payroll

+ Supervise the handoff from Implementation to HR/Benefits Operations

+ Analyze Implementation Survey results and strategize on improvements

Experience :

+ 3+ years customer service required.

+ PEO/HR/Benefits/Payroll experience a plus.

Qualifications:

+ Strong interpersonal skills

+ Strong written communication skills

+ Ability to multi-task and handle multiple clients’ needs

+ Excel / Outlook / PowerPoint

+ PrismHR/Payroll Processing

+ Ability to lead meetings / discussions

+ Data analysis

Based on experience, salary range up to $80,000

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