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Citibank, N.A. seeks a Senior Business Associate for its New York, NY location.

Duties: Deliver, simplify, and enable adoption of end-to-end service offerings that leverage core services, common processes, and solutions to increase efficiency, avoid duplication, and deliver financial, resource, and operating productivity within the department. Serve as the North America point of contact and represent the global team in time zone critical deliverables including project deliverables, technical reporting, financial reporting and query management, head count and system updates, and team escalations. Review processes, outline operational efficiencies, manage projects, and provide continual service improvements. Drive decisions on resource strategy and manage organizational health as well as develop KPIs to meet financial and headcount commitments. Responsible for program management, providing local and regional data requirements, and technical delivery of workforce processes. A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite in accordance with Citi policies and protocols.

Requirements: Bachelor’s degree, or foreign equivalent, in Information Technology, Business Administration, or a related field, and six 6) years of experience in the job offered or in a related IT occupation handling business or technology management projects within the financial or information technology industry. Six (6) years of experience must include: Utilizing Tableau, PowerBI, SAP, Workday, or MS Excel to create dynamic dashboards, perform in-depth data analysis, monitor KPIs, and provide actionable, data driven insights to stakeholders; Developing and maintaining visual analytics tools to track performance metrics, project outcomes, and present findings; Developing and executing change management plans including communication strategies, training programs, and stakeholder engagement activities; Designing and implementing corporate governance-reporting structures to track progress and ensure continuous improvement; Implementing efficiency initiatives by analyzing progress against KPIs and operational efficiency metrics and presenting periodic reports to executive leadership; Applying Lean Management methodologies to streamline processes, foster innovation, and enhance organizational structure; and Creating and standardizing comprehensive governance models, building and monitoring KPIs, ensuring adherence to project timelines and quality standards. 40 hrs./wk. Applicants submit resumes at https://jobs.citi.com/ . Please reference Job ID #25848336. EO Employer.

Wage Range: $177,000 to $188,500/year

Job Family Group: Business Strategy, Management

Job Family: Business Administration

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Job Family Group:

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Job Family:

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 23, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.