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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

_The ETF Client Service Manager is responsible for ensuring a high level of operational service across the Global Fund Services product offering. They will help ensure quality and timely delivery of service; and overall effective operational support for our ETF client base. They will act as a single point of contact, escalation point, advocate for our clients’ operational servicing needs, and manage the overall service delivery. Additionally, they will manage updates/KPIs to senior management/business owners, efficiency initiatives, and governance processes. They will work in close collaboration with their GFS Relationship Managers and Operational partners._

ESSENTIAL FUNCTIONS:

+ Manage client relationships covering all products across the Global Fund Services offering.

+ Act as main contact and escalation point for the client, other internal/external stakeholders, and the business for all service-related matters.

+ Responsible for ensuring that U.S. Bank is delivering exceptional levels of operational service to clients and managing their expectations in coordination with various stakeholders.

+ Ensure complex client issues are resolved with minimum impact to the client and the business, and in a timely and effective manner.

+ This will often involve working across a number of departments such as Relationship Management, Operations, Onboarding, and Technology teams.

+ Institution and management of a governance process across Global Fund Services offering. This process will incorporate appropriate measurement and monitoring of service levels, utilizing KPI and RAG ratings.

+ Improve efficiency and reduce risk by seeking opportunities to enhance the operating model and service delivery.

+ When the need arises, define and manage a remediation project to address any areas where service is no longer meeting client expectations

+ Act as the client advocate to ensure their requirements and expectations are understood and factored into decision making

Basic Requirements:

+ A four-year college degree or equivalent

+ 10+ years of related experience in Global Fund Services or related business, or Asset Management

+ Ability to develop and cultivate strong client relationships.

+ Ability to lead client meetings and resolve complex problems assertively, experience dealing with complex/demanding client relationships a plus.

+ Excellent client management and presentation capabilities.

+ Excellent interpersonal and verbal/written communication skills.

+ Strong problem-solving skills; ability to work with multiple stakeholders to resolve unique, complex, and dynamic problem sets.

+ Ability to plan, organize, and take a leadership role.

+ Proactive and self driven, ability to identify areas of improvement/efficiency and work with stakeholders to resolution.

+ Strong attention to detail

Preferred Qualifications:

+ Extensive experience in Exchange Traded Funds (ETFs).

+ Prior experience in an operational role such ETFs, Fund Accounting, or Fund Administration and/or managing client relationships in a Client Service or Relationship Management role is beneficial.

+ Experience working on and/or managing mid-size to larger client relationships, particularly with more complexity.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $132,260.00 - $155,600.00 - $171,160.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.