• Customer Experience Manager

    BAYADA Home Health Care (Linwood, NJ)


    BAYADA Home Health Care has an immediate opening for a **Customer Experience Manager** in our **Linwood, New Jersey Office** .

     

    If you are looking for an exciting career opportunity in a growing industry, a **Customer Experience Manager** could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

    The Customer Experience Manager** **will:

    + Provide superior customer service and quality home care

    + Focus on managing coordination of client services and emergent scheduling issues

    + Manage your Client Services Manager caseload while proactively growing it

    + Build lasting relationships with clients, referral sources, payors and community organizations

    + Develop strong, communicative relationships with the team

    + Maintain effective fiscal management of your caseload by monitoring metrics

    + Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

    Qualifications for a Customer Experience Manager** **:

    + Prior medical office or home care experience preferred

    + Prior supervisory experience a plus

    + Demonstrated record of successfully taking on increased responsibility (goal achievement)

    + Ambition to grow and advance beyond current position

    + Strong computer skills required (electronic medical record)

    + Excellent communication and interpersonal skills

    Why You'll Love This Opportunity:

    + **Award-Winning Workplace:** Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.

    + **Impactful Work** – Make a meaningful impact in Morris and Somerset County.

    + **Weekly Pay** – Consistent weekly paychecks to keep your finances on track.

    + **Comprehensive Benefits** – Medical, dental, vision, and more — we've got you covered

    + **Work-Life Balance** – Enjoy a Monday–Friday, 8:30 AM – 5:00 PM schedule.

    + **Career Growth** – Advancement opportunities to help you grow in your nursing career.

    + **Nonprofit Organization** – As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.

     

    \#JoinBayada-RX

    \#LIRX

    As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

     

    BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here (https://www.bayada.com/50) .

     

    BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.