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Patient Services Representative Boulder Community Health, Boulder, CO 80303 $20.36 - $30.54 an hour - Half-Time Days, 20 hours per week

Boulder Community Health is seeking a Patient Services Representative who serves as a liaison between patients, families, hospital and medical staff.

Benefits: •Health insurance, including a FREE employee only option •Dental and Vision insurance •BCH paid Life Insurance; Spouse and Dependent Life Insurance plans •Short-term and Long-term disability coverage •Health and Dependent Care Flexible Spending Accounts •Retirement plan with BCH matching contributions, and discretionary lump sum contribution •Paid Time Off •Education assistance program •Voluntary Wellness programs, to include biometrics, wellness team challenges, and much more •Staff Support Initiatives such as Sound Baths, Meditation, Massages, and Reiki •Free one-on-one retirement planning sessions •Employee Assistance Program offering 8 free, confidential counseling sessions for you and your family

Qualifications •Mediation and/or Dispute Resolution Training and Experience preferred •LPN training and/or Bachelors Degree in related field preferred •2-4 years of professional clinical or non-clinical healthcare experience preferred. •Previous experience in Patient Customer Service preferred.

Responsibilities •Promotes excellence in customer service. •Routinely seeks perceptions about quality from all of our customers and follows through to settle issues of clinical care and communication across the continuum. •Routinely visits patients throughout the hospital to offer support, explore patient issues and represent the hospital to patients to insure patient satisfaction with services. •Provides feedback directly to area leaders regarding patient issues and promotes resolution of these issues. •Interfaces with Managers and Clinical Team Leaders regarding patient issues and promotes resolution of these issues. •Triage and investigate inquires and complaints about charges, costs, insurance processing that is not directly related to care concerns or patient safety & occurrences •Assisting patients in understanding charges, billing and account processing •Assist with referrals to financial counselors/screening for financial services as indicated •Coordinate and communicate account resolution with Patient Financial Services when Patient Services are involved. Communication and documentation of any adjustments, payment agreements •Review accounts with patients when further clarification is needed beyond what Patient Business Affairs can offer

About Boulder Community Health and Boulder, Colorado Boulder Community Health (BCH) is a not-for-profit healthcare organization based in Boulder, Colorado. It provides comprehensive medical services to the Boulder County community, including acute care, emergency services, and outpatient care. BCH operates several facilities, including the flagship Boulder Community Hospital, and offers a wide range of specialties such as cardiology, oncology, orthopedics, and maternity care. The organization is known for its commitment to high-quality care, patient-centered services, and a focus on wellness and prevention. Boulder Community Health is dedicated to improving the health of the local community by integrating advanced medical technology, evidence-based practices, and personalized care. The healthcare system also emphasizes collaboration with local physicians, wellness programs, and community outreach initiatives. BCH is recognized for its strong ties to the local population and its role in supporting public health initiatives, promoting healthy lifestyles, and addressing health disparities. Boulder Community Health is a Certified Level II Trauma Center and has received incredible accolades for the wonderful care that we provide including: Newsweek- “America’s Best-in-State Hospital 2025”; U.S. News and World Report- “Best Hospitals for Maternity Care 2025”; 5280 Magazine-“21 BCH physicians among 2024 list of the region’s best doctors”; Daily Camera People’s Choice Awards 2024- Honorable mention, Best Physical Therapy Center; and American Heart Association- Quality Stroke Care 2024. As an employee at Boulder Community Health, you will enjoy working in state-of-the-art facilities with competitive compensation and benefits, including health/dental/life, tuition reimbursement and an on-site fitness center. You also have access to an incredible Employee Wellness and Support program, employee activities, discounts and more! EOE/Affirmative Action/Drug-free workplace. BCH will never conduct interviews or ask for employment documents via text. This position has no close date. Applications will be accepted until the position is filled.