"Alerted.org

Why Work For Us?

+ Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position

+ 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

+ Benefits – Medical, Dental, Vision, wellness program and more!

+ Paid Holidays

+ Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

+ Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

+ Free AAA Classic Membership

+ AAA Product Discounts

+ Tuition Reimbursement Program

.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Summary:

Performs complex and confidential administrative, sales and customer service functions for Commercial Insurance operations.

Essential Functions

+ Re-markets renewals, creates renewal proposals, and handles other renewal activities in coordination with the agent.

+ Responsible for up sells and cross sell referrals on a monthly basis as defined by management.

+ Offers policy review on each call and makes suggestions in the best interests of the customer and in compliance with established procedures.

+ Assists agents with summaries of insurance, schedules, and proposals as needed for account review. Processes and follows-up on cancellations and reinstatements to ensure accurate and timely resolution.

+ Maintains knowledge of internal and external systems needed to provide customer service. Maintains knowledge of personal and/or commercial products offered.

+ Provides quality customer service to customers and agents in support of agency strategic business goals. Responsible to problem solve escalated calls.

+ Provide system and underwriting support for commercial agents.

Knowledge/Skills/Abilities

+ Commercial/industry related experience required.

+ Extensive computer skills, Microsoft Office Package, insurance carrier and agency management systems.

+ Ability to write routine reports and correspondence.

+ Minimum five (5) years product experience and related operations experience.

Education and Experience

+ Property & Casualty license required.

+ High School diploma required.

+ 5+ years experience in field.

Starting salary $59,826.00 - $74,781.00 based on experience

#IA

-