"Alerted.org

Description Regarded as one of Los Angeles top Hospital System, this organization is in the need of a Patient Access Manager to lead and oversee the Emergency Room Admitting, Financial Counseling, and Patient Registration departments. In this role, The Patient Access Manager will manage a team of 42 employees including 2 supervisors, 2 leads and ensure efficient operations, effective patient intake processes, and excellence in customer service for all areas under your supervision.

Key Responsibilities:

• Leadership:

o Directly manage and mentor a team of admission clerks, registration specialists, and financial counselors.

o Foster a positive and collaborative work environment that reflects the values of the hospital.

o Be able to role sleeves us and assist in production when needed.

• Operational Oversight:

o Ensure timely and accurate patient registration and admission processes in the Emergency Room.

o Oversee financial counseling services, helping patients navigate billing, insurance verification, and payment options.

o Monitor team productivity, patient wait times, and departmental KPIs to optimize workflows.

• Compliance and Documentation:

o Ensure adherence to health care regulations, including HIPAA, and maintain accurate records in Electronic Health Record (EHR) systems.

o Stay up to date on regulatory changes and procedures affecting patient access.

• Problem Solving and Customer Service:

o Serve as a point of escalation for resolving patient and team concerns.

o Actively work with patients and families to address questions about financial options, admissions policies, or insurance processes.

o Counsel employees and assist with training of new hires.

• Collaboration:

o Build relationships with clinical, administrative, and billing teams to ensure seamless patient experiences.

o Partner with hospital leadership to align patient access services with broader organizational goals. Requirements

• Minimum of 5+ years of experience in patient access, healthcare administration, or a similar leadership role.

• Strong knowledge of insurance workflows, financial counseling processes, and patient registration systems.

• Previous experience managing a large team, preferably in a hospital setting.

• Proficiency in healthcare technology platforms, including EHR systems.

TalentMatch®

•Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .