"Alerted.org

Description

We are in search of a Client Services Representative to become a part of our client who is rapidly growing. The selected candidate will be based in Collierville, Tennessee, 38017, United States. The main focus of this role will be handling customer orders and inquiries, ensuring accurate record-keeping, and delivering an exceptional level of customer service.

Responsibilities:

• Efficiently enter all customer orders and maintain high service standards for both internal and external customers.

• Actively monitor various communication channels to respond to customer inquiries promptly.

• Update important timelines such as ETA, ATA, schedules and confirmations of arrivals and empty return as directed by the supervisor.

• Regularly update company-related software to ensure accurate information is available for executing delivery and pickup.

• Uphold the company's core values and conduct all business operations in a highly ethical manner.

• Maintain accurate customer credit records and process customer credit applications with precision.

• Use various software systems, including SixWheel, ADP, and other related software, for basic updates to meet required service levels.

• Build and maintain solid relationships with vendors and customers, ensuring their needs are met in a timely manner.

• Communicate intercompany charges and inform supervisor of any vendor or customer disputes.

• Follow established efficiencies to increase capacity and deliver the highest quality of customer service as per our Service Level Agreements.

• Perform other duties as assigned by the management.

Requirements • Have at least 2 years of experience in a similar role as a Client Services Representative

• Proficiency in using Accounting Software Systems

• Familiarity with ADP - Financial Services is necessary

• Ability to navigate and effectively use Computer Programs

• Experience with CRM systems is required

• Comfortable in using EHR SYSTEM

• Knowledge of About Time software would be advantageous

• Capable of Answering Inbound Calls in a detail oriented manner

• Understands Benefit Functions and can carry them out efficiently

• Ability to perform Billing Functions

• Experience in Claim Administration is required

• Knowledge of Intermodal Logistics is preferable

• Familiarity with Logistics processes and systems

• Experience in Logistics & Distribution is a plus

• Understanding of Global Logistics will be considered an asset

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .