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Overview

**The Young Adult Clinic Coordinator** is responsible for providing support to physicians and allied health professionals within a busy ambulatory setting and is to ensure efficient clinic operations by providing excellent customer service to patients, other staff members, and external parties to meet the needs of Young Adults with diabetes. The Young Adult Clinic Coordinator will also collaborate with external organizations to promote the Young Adult Clinic mission and principles as established by the Director of the Young Adult Clinic.

_As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment._

Responsibilities

+ The coordinator will be charged with assisting in the ongoing improvement of the administrative protocol and procedures of the clinic to impact the care of young adults with diabetes.

+ Coordinate and assist in implementation with the Director of the Young Adult Clinic a vision of the Clinic and how it best meet the needs of Young Adults with Diabetes

+ Triage incoming telephone calls appropriately and taking independent action where possible.

+ Actively monitor and manage appointments within the scheduling system and communicate with Scheduling coordinator in order to make adjustments as needed for planned/unplanned absences or conflicting obligations. Must also manage the rescheduling and recall of patients by sending appointment notifications to patients when needed and other outreach activities.

+ Schedule new and follow-up patients proficiently and have the ability to advise patients of insurance requirements and their specific referral or prior authorization process prior to visits.

+ Track data on the Young Adult Clinic including quality, efficiency and assessing the needs of young Adults with diabetes

+ Work with IT department to implement use of electronic medical records to assist with metrics, work flow, and follow up. Create and maintain files of pertinent information within office.

+ Support activities such as wait list, daily notification of available appointments to Clinic, confirmation calls, no-show/cancelled patient letters and marketing proposals to maintain and increase patient volume.

+ Schedule and attend monthly Young Adult Clinic meetings as well as prepare the agendas, and meeting minutes documenting decision points and actions items.

+ Assist in the development, coordination and promotion of young adult programs by contributing goals and objectives that reflect the mission and principles of the Young Adult Clinic.

+ Assists with the completion of documentation related to quality assurance requirements for the Clinic as well as external agencies through the use of concise monthly metrics.

+ Provide cross coverage support to other medical offices within the Clinic.

+ Other duties as assigned by the Practice Manager, Director of the Young Adult Clinic and Section Chief of Adult Diabetes.

+ Work collaboratively with other members of the Pediatric and Adult Diabetes Sections and Clinic to ensure patient satisfaction.

+ Demonstrate ability to be punctual and maintain excellent attendance record.

+ Demonstrate ability to exercise good judgment and take initiative.

+ Maintain confidentiality of all patient related demographic and medical information in adherence with HIPAA policy. As well as maintaining a professional attitude at all times when interacting with patients, visitors, and colleagues.

+ Adhere to State, Federal, and institutional safety guidelines including OSHA, and DPH.

+ Lead and support efforts to comply with managers’ responsibility to report and investigate work related accidents, implementing preventative safeguards as necessary.

+ Be knowledgeable about emergency procedures.

Qualifications

+ Associates degree in a related field or equivalent work experience; Bachelor’s degree preferred

+ Minimum 2 years’ experience in medical office/reception setting or other customer service oriented position

+ Certificate from a business school or program (preferred)

+ Experience with windows operating systems & Microsoft office

+ Experience with automated medical record and registration/scheduling systems preferred

+ Customer service

+ Strong written and verbal communication skills

+ Time Management & Problem solving skills

+ HIPAA knowledge and compliancy

Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans. Joslin values diversity and inclusion, and we encourage diversity applicants.

Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law. We comply with the laws and regulations set forth by the U.S. Department of Labor: EEO is the Law and EEO is the Law Supplement.

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES

Joslin Diabetes Center is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact (617) 309-2595 for assistance.

**Location** _US-MA-Boston_

**Job ID** _R3852-25_

**\# Positions** _1_

**Category** _Clinic_

**Pos. Type** _Full Time_