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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Torrance office is looking for a new Operational Care Specialist to join our Air Logistics team.

Your Role

As Operational Care Specialist you will be responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners. You will also be responsible for planning, preparing and processing operational tasks with high standards and consistency of accuracy and attention to details, you will liase with internal and external stakeholders to ensure carrier selection, routing, transit time, temperature requirements are managed

Your Responsibilities

+ To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables

+ To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in Kuehne+Nagel systems, including financial data, such as costs

+ To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, Transit time, rate information, or other discrepancies

+ To immediately report problems, operational disputes or discrepancies to supervisors or managers

+ To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed

+ To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered

+ To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical

+ To maximize profitability through cost optimization

+ To be part of process improvement identification, and implementing changes

+ To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

Your Skills and Experiences

+ Bachelor’s degree in supply chain management or similar field

+ 4+ years of Air Logistics Exports and Freight Forwarding experience

+ Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)

+ Knowledge on ITAR and Hazmat is a plus

+ Knowledge on Incoterms and IATA regulations is a must

Good Reasons to Join

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $25 and $27. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-HYBRID

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.