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SNAP Automated Systems Specialist

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SNAP Automated Systems Specialist

Salary

$57,708.00 - $75,024.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

IHA 04715 04/11/2025

Department

Colorado Department of Human Services

Division

OES - Energy Assistance

Opening Date

04/11/2025

Closing Date

5/4/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

1575 Sherman Street Denver, CO 80203

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

Salary Note

Although the full salary range for this position is provided, appointments are typically made at or near the range minimum.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

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CDHSCareers

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Description of Job

Please Note: This position has hybrid work arrangements.

Employees m ust be in person 2 days per week (currently SNAP’s in-person days are Monday and Tuesday each week.

There is a possibility that the days of the week can change). Must have a work schedule during CDHS’s core business hours of 9 a.m. to 3 p.m.

About this Unit:

The Supplemental Nutrition Assistance Program (SNAP) exists to safeguard the health and well-being of low income, financially eligible households by providing SNAP benefits redeemable for food items at authorized retailers. SNAP operates on a Statewide basis in all counties providing certification (eligibility determination based on State/Federal rules and guidelines) and authorizing issuance of benefits to approximately 225,000 households monthly. In a state run, county administered system, the SNAP unit is responsible for the oversight of county operations. Specifically, the unit creates, implements, and monitors the application of policy, procedures, and rules for SNAP. The unit is also responsible for statewide training, performing comprehensive management evaluations of local operations, issuance accountability and monitoring, performance evaluation through data analysis, employment and training program referral and monitoring participation, performance improvement planning, and implementation and the establishment and collection of benefit overpayments.

About this Position:

This position serves to translate SNAP policy into the design of automated system requirements; to identify automated system changes needed to correctly issue accurate and timely SNAP benefits; to identify, research, and resolve automated system issues; and to serve as a liaison between the between the Office of Information and Technology (OIT), the Colorado Benefits Management System (CBMS) Vendor and the Food and Energy Assistance Division regarding the continued refinement of the automated system. This position assists the automation supervisor in keeping changes on schedule and is responsible for alerting management if it looks like a project may miss timelines. The costs associated with these changes consistently total over $2,500,000.00 each fiscal year.

This position is responsible for understanding the business rules for changes in the Colorado Benefits Management System (CBMS) as they apply to SNAP; identifying and developing the high level business requirements for changes that are needed; working collaboratively with SNAP Initiatives and Performance teams, county staff, the automated system vendor, and OIT to complete the business requirements; approving the business requirement documents; and testing and validating the changes to ensure the requirements have been met. This position supports the SNAP policy team by providing state support, including technical assistance, system information and clarification, and general program assistance to county staff responsible for the administration, issuance, and claims collection of food benefits in SNAP.

This position is also the primary contact for the Tier III Help Desk functions related to SNAP. This position researches help desk tickets that cannot be resolved at other levels. They provide essential support to county staff by researching and resolving CBMS issues. This position researches and documents all help desk tickets that need a programming application change and submit the business requirements for the change.

Summary of Job Duties:

Systems Change and Maintenance :

+ Identifies and documents needed automated system changes in the Colorado Benefits Management System (CBMS) related to the SNAP program. Develop written requests using the current CBMS Change Control process. Monitors the implementation of requested programming and performs user testing as required. Completes required documentation in a concise and timely manner. Provides complex, multi-faceted technical assistance in all areas of local program service delivery. Ensures that programs are operating in accordance with Staff Manual Volume IV and relevant Federal program requirements. .

Escalated Support Resolution :

+ Determines root cause of system issues and negotiates with the CBMS business analysts and subject matter experts. Makes informed suggestions regarding prioritization of defects to CBMS and monitors and maintains the prioritization of these changes. Participates in determining systemic issues that must be corrected and areas where edits and other controls can be put into place system wide so payment, data discrepancies and other errors do not occur or are less frequent. Assists the policy team with Use Month changes in CBMS. Works collaboratively with OIT and CBMS Help Desk Staff to ensure identified problems are documented for fixes.

Cross Agency/Program Coordination :

+ Works collaboratively with other Division and Department staff to promote continuity between CBMS and ongoing audit findings, Quality Assurance, policy and training. Participates as a Subject Matter Expert (SME) in various meetings and work groups to determine board system related solutions for SNAP that also minimize the impact to other programs, county staff and participants in CBMS. Provides technical assistance and training to division and county staff related to CBMS. Reviews and modifies current policy and system training materials to ensure that material is timely and accurate. Reports system changes and issues of relevance during meetings with various stakeholders groups, via conference calls, and upon request.

Other Duties as Assigned:

+ Works collaboratively with other Division and Department staff to promote continuity between CBMS and ongoing audit findings, Qualify Assurance and Control (QA/QC), policy and training. Participates as a Subject Matter Expert in various meetings and work groups to determine broad system-related solutions for the SNAP program that also minimize the impact to other programs, county staff and participants in CBMS.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications, but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.

MINIMUM QUALIFICATIONS:

+ Please note: This experience must be clearly documented on your application and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

Option 1 - Experience:

+ Six (6) years of relevant experience in Human Services, specifically SNAP, working with confidential client data, learning, navigating and troubleshooting multiple data management systems, government processes, and procedures.

OR

Education and Experience:

+ A combination of related education and/or relevant experience in Human Services, specifically SNAP, working with confidential client data, learning, navigating and troubleshooting multiple data management systems, government processes, and procedures equal to six (6) years.

Substitutions:

+ Additional appropriate education will substitute for the required experience on a year-for-year basis.

+ Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

Preferred Qualifications:

+ Experience in any of the following areas:

+ CBMS Navigation

+ Knowledge of CDHS programs and services

+ Human Services experience

+ Experience working with confidential client data

+ Experience learning and navigating multiple data management systems

+ Experience troubleshooting various systems

+ Experience utilizing time management skills to meet deadlines

+ Experience interpreting and following processes and procedures

+ Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)

Conditions of Employment:

+ Standard Background – Name check, TRAILS, CMS and JBITS

+ Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

The Assessment Process

For additional recruiting questions, please contact [email protected] ([email protected]) .us

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

+ Medical and dental health plans

+ Employer supplemented Health Savings Account

+ Paid life insurance

+ Short- and long-term disability coverage

+ 11 paid holidays per year plus vacation and sick leave

+ BenefitHub state employee discount program

+ Employee Wellness program MotivateMe

+ Excellent work-life programs, such as flexible schedules, training and more

+ Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?

+ Yes

+ No

02

The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

+ This information is available to me and I have read this information.

+ I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

03

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

04

If you are a current or former State of Colorado employee, please list your employee number (starts with 997...). Failure to provide this requested information may render your application incomplete, and you may no longer be considered for the position.

05

Describe your experience working with CBMS, PEAK and MyCOBenefits.

06

Explain your experience working in or with Human Services programs: SNAP, TANF and Adult Financial.

07

Describe your experience writing technical documents or policies and procedures.

08

Describe your experience working with system help desks.

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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