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Patient Financial Advocate - Client Services

Job Ref

2500950

Category

Administrative & General Support

Job Family

Customer Service

Department

Revenue Cycle-Customer Service

Schedule

Full-time

Facility

Castleway / Castleton Office Park

Castleway Drive

Indianapolis,IN46250

United States

Shift

Day Job

Hours

9:00am - 5:30pm, Monday- Friday, with possible on-site training and meetings per business needs

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Patient Financial Advocate will assist in coordinating and navigating all aspects of Account Services for the Central Billing Office in a manner that ensures a patient focused quality conscious work climate by maintaining a proficient understanding of third-party payer regulations and guidelines, Community Health Network’s financial resources and community resources. This position proactively and positively focuses on ensuring the financial clearance process has been completed and met for all applicants by using interpersonal skills, data collection/analysis, ability to assess situations, de-escalate, educate, and assist internal/external customers in developing solutions to achieve excellence in resolution while ensuring financial viability for the network. The primary function of the Patient Financial Advocate is to anticipate patient needs quickly and accurately to present options for resolution decreasing escalations and appeals increasing patient knowledge of all available resources to improve overall satisfaction results for Client Services and Community Health Network.

Your exceptional skills and qualifications

Applicants for this position should demonstrate the ability to collaborate effectively within a team environment, possess excellent communication skills, and exhibit dependability and reliability. Additionally, candidates should maintain a focused approach and a positive attitude towards problem-solving.

+ High School Diploma or GED equivalent required.

+ One (1) or more years of experience in hospital or physician office and in Patient Accounts. Intermediate working knowledge of billing requirements, reimbursement processes, and general knowledge of patient accounting. Healthcare, insurance, medical billing and/or reimbursement processes required.

+ Ability to attentively listen, identify non-verbal cues and effectively communicate both verbally and in writing to all inquiries

+ Ability to coordinate, prioritize, and complete multiple projects and assignments from start to completion.

+ Ability to communicate effectively with patients, families, staff, and physicians.

+ Strong attention to detail.

+ Ability to use customer service skills to provide an exceptional experience.

+ This position will allow the flexibility to work remotely after the initial training period with the expectation to work on-site on an as needed basis per the needs of the hiring department.

+ Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Caring people apply here.

Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.