• Customer Service (Inside Sales) Representative

    CLEAR Employer Services (Fallsington, PA)


    A manufacturing company, located in Fallsington, PA is looking for a Full-Time Customer Service (Inside Sales) Representative General Description :

     

    This role will act as a liaison, to provide excellent customer service, manage inside sales activities, and help our customers find the right solutions. This role requires a proactive individual with a passion for helping customers and contributing to the growth of our business.

    Responsibilities:

    • Handle inbound customer inquiries via phone, email, and chat in a professional

     

    and efficient manner.

     

    • Provide information about products, pricing, availability, and order status to

     

    customers.

     

    • Process orders and follow up on order status, ensuring timely delivery and

     

    customer satisfaction.

     

    • Assist with inside sales activities, including lead generation, quotes, and order

     

    processing.

     

    • Build and maintain strong customer relationships to drive repeat business and

     

    customer loyalty.

     

    • Collaborate with internal departments (sales, production, logistics) to address

     

    customer needs and resolve issues.

     

    • Maintain accurate records of customer interactions, orders, and

     

    communications in the ERP system.

     

    • Monitor customer accounts and suggest new products or services based on

     

    customer needs.

     

    • Respond to customer complaints and issues promptly, ensuring positive

     

    resolutions.

     

    • Manage product returns, exchanges, and warranty claims as required.

    • Assist in preparing reports and analyzing sales trends to support business

     

    decisions.

    Competency of Position Requirements:

    • Previous experience in customer service, inside sales, or a related role; experience in a fast-paced, high-growth manufacturing environment preferred but not required.

    • Familiarity with ERP systems (Enterprise Resource Planning) and experience with Microsoft Office Suite (Excel, Word, Outlook) and Google Suite.

    • Strong communication skills, both written and verbal.

    • Excellent organizational skills and attention to detail.

    • Ability to multitask and prioritize in a fast-paced environment.

    • Problem-solving skills with a customer-centric mindset.

    • Team-oriented with a collaborative approach to work.

    • Ability to work independently and take initiative to resolve issues and support the sales team.

    Job Qualifications:

    + Must have 3 to 5 years experience in   a customer service field

    + High School diploma or equivalent required

    + Business to Business work experience is preferred

     

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