"Alerted.org

Hotel:

North Charleston Residence Inn

5035 International Boulevard

Front Office Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

As the **Front Office Manager** , you’ll be the face of the hotel, setting the tone for every guest interaction while managing daily front desk operations. You’ll lead a high-performing team, drive exceptional guest service, and keep everything running smoothly behind the scenes.

What You’ll Do:

+ **Deliver Outstanding Guest Service:** Create an atmosphere of warmth and hospitality by ensuring every guest feels welcomed, heard, and valued.

+ **Lead & Develop Your Team:** Coach and support front desk associates, manage scheduling, performance, and training to build a cohesive, guest-focused team.

+ **Be a Guest Experience Champion:** Handle guest concerns with professionalism and care, always seeking positive outcomes and long-term loyalty.

+ **Collaborate Across Departments:** Work closely with housekeeping, sales, and maintenance to ensure a seamless guest journey.

+ **Manage with Purpose:** Monitor labor, expenses, and productivity while recommending operational improvements to maximize efficiency and drive revenue.

+ **Maintain Brand Standards:** Ensure the lobby, front desk, and guest-facing areas reflect Marriott’s high cleanliness and service expectations.

+ **Be the Go-To Leader:** Act as Manager on Duty when needed, stepping up as the property leader to ensure hotel-wide service excellence.

What We’re Looking For:

Required Experience:

+ 2+ years of front desk or hospitality leadership experience

+ Strong communication, conflict resolution, and team-building skills

Preferred Experience:

+ Night audit background and extended-stay hotel experience a plus

Education:

+ High school diploma or equivalent (required)

+ Bachelor's degree in Hospitality or a related field (preferred)

Tech Skills:

+ Proficient in Microsoft Office (Word, Excel, Outlook, Teams)

+ Familiarity with property management systems (PMS) and Marriott systems is a bonus

Why Join the Residence Inn Charleston Airport?

- A Marriott-branded property with the support of Atrium Hospitality

- Convenient location near CHS Airport, the Coliseum, and the Convention Center

- A dynamic team that values collaboration, service, and integrity

- Competitive salary and benefits

-Career growth opportunities within a leading hospitality company

-Be part of something meaningful—where guests return not just for a room, but for the people

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with **competitive pay, great benefits, and exciting perks** to support you on and off the job.

Including:

• **Daily Pay** – Get paid when you need it

• **Exclusive Travel Discounts** – Save big at Marriott and Hilton properties

• **401k Plans** – Invest in your future

• **Comprehensive Medical Insurance** – Your health matters to us

• **Additional Property-Specific Perks** – Because every location has something special to offer

But we don’t just offer jobs—we help you build **careers.** With **internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide,** you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:** **https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!