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Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER\_eRecruiting\_ApplyforaJob.pdf) .

The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Manager, Patient Access to work at our South Miami location.

Core Job Summary:

The Manager, Patient Access (H) oversees the business operations of the Patient Access Department to ensure a smooth entry of patients to departmental services, while maintaining timely and accurate business information and guaranteeing payment of services rendered.

Core Responsibilities:

+ Recruits, supervises, trains, and disciplines staff, and prepares performance reports.

+ Manages day-to-day activities of personnel to ensure the timely registration of patients, accurate data entry of patient biographical and financial information, and proper payment collection.

+ Reviews records to ensure that each patient was properly verified for insurance purposes and that proper information was written on each patient’s chart prior to clinic date.

+ Serves as department expert on registration, insurance verifications, and documentation guidelines. Ensures adequate staffing is maintained on a 24-hour basis.

+ Assists in the development and implementation of the department’s annual budget.

+ Works with upper management to generate strategy and operational initiatives, and policies.

+ Maintains current knowledge of rules and regulations and educates staff on any variations.

+ Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions:

+ Management and Supervision.

+ Responsible for efficient and effective management of the business functions of planning, organizing, controlling and coordinating of the daily business operation functions.

+ Provide needed coverage to other clinics, and ER as volumes dictate employing team collaboration and spirit.

+ Monitor staff productivity and quality of work through key performance indicators through proactive reviews of attendance, data entry, bypass warnings, past due balance collection, copay collection, charge entry - voucher organization, scheduling accuracy, and patient satisfaction.

+ Assists Executive Director in the development, implementation and maintenance of the annual operating budget, ensuring that operations are managed within established guidelines.

+ Works closely with executive leadership, medical directors, administrative leaders and staff on patient access and front end revenue cycle issues.

+ Seeks feedback from physicians, and business operations staff on a daily basis in an effort to assist the Executive Director in identifying performance improvement initiatives.

+ Conducts monthly staff meetings to maintain two way communication, problem solving, and relaying information.

+ Promotes a patient centric service oriented culture within the organization and assure satisfaction with quality, timeliness and accuracy of services provided.

+ Ensure that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere of operations that is appropriate for the requirements of all age groups, ethnic groups and physical handicaps.

+ Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions associated with a job.

+ Management reserves the right to revise duties as needed.

+ Ensure all staff members adhere to all established policies and procedures related to the front desk business operations and continuously monitor compliance.

+ Motivates employees through the use of positive reinforcement and recognition of employee problems with efforts to resolve these problems.

+ Understand, incorporate, and demonstrate UHealth’s mission, vision, and values in behaviors, practices, and decisions.

+ Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills to evaluate system requirements and to develop methodologies and/or make recommendations to maximize efficiency and performance.

+ Must be able to function independently and exercise sound judgment in making decisions consistent with departmental guidelines/objectives.

+ Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.

+ Ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverables.

+ Punctuality, attendance, and flexibility essential in order to meet departmental needs and ensure appropriate clinic flow.

+ Knowledge of medical terminology preferred.

+ Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.

+ Excellent mathematical and cash management skills.

+ Ability to coordinate, prioritize, and organize work and patient flow.

+ Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA laws.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Bachelor’s degree in related field

Minimum 3 year of relevant experience

Knowledge, Skills and Attitudes:

+ Knowledge of business and management principles

+ Ability to direct, manage, implement, and evaluate department operations.

+ Ability to establish department goals and objectives that support the strategic plan.

+ Ability to effectively plan, delegate, and/or supervise the work of others.

+ Ability to lead, motivate, develop, and train others.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H10