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Position Summary: To serve Nothing Bundt Cakes guests both in person and over the phone with creative  solutions in a warm and welcoming environment. Guest Service Representatives will also  perform side work duties for the crafting department, some light cleaning, and some clerical  duties.    Requirements: * Possess a strong sense of teamwork  * Ability to follow instructions  * Has integrity  * Takes initiative * Fits the Nothing Bundt Cakes Culture * Has the ability to work well under pressure  * Outgoing and friendly personality  * Ability to multitask while paying special attention to detail  * Strong sales ability  * Genuine care of others needs * Ability to work with a sense of urgency  Responsibilities may include but are not limited to:  * Abide by all NBC policies and procedures * Uphold NBC's image and brand * Assist other departments when necessary  * Introduce walk-in guests to our bakery and our products with a guest tour  * Assist guests with walk-in orders while using creative solutions  * Suggest balloon sales, show porcelain items, and up-sell with candles and cards * Assist phone guests by placing incoming  orders * Give cake presentations while performing quality control tests * Operate & balance (POS) point of sale with accuracy and efficiency  * Gather guests email addresses  * Keep samples available during all hours of operation  * Maintaining a strong knowledge of NBC's products, prices, and promotions * Keep retail area clean, swept, neatly merchandised,  * Dust all retail surfaces twice per week, including all counter tops, and POS stations * Duties assigned by crafting department such as fluffing bows and making design pieces. * Track inventory and commission sales