• Help Desk Technician

    Excentium (Falls Church, VA)


    Help Desk Technician

    Summary

    Title:Help Desk Technician

    ID:471

    Department:All

    Description

    Help Desk Technician

     

    Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations.

     

    We have an opportunity for a Help Desk Technician supporting one of our Federal customers in Falls Church, VA.

     

    MINIMUM CLEARANCE LEVEL: Secret CITIZENSHIP: US Citizenship LOCATION: Falls Church, VA

    Responsibilities:

    + The Help Desk Specialists will provide support for incident resolution and requests reported to the service desk.

    + The Specialists are responsible for the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software tools and/or infrastructure components.

    + The Help Desk Specialists provide support through analysis and problem resolution using remote communication or through telephone contact with the client or end user.

    + Addresses and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents

    + Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customer issues with a professional attitude.

    + Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.

    + Resolves general hardware and software problems with customers having little or no background in computers

    + Conducts component level diagnostics

    + Maintains documentation for procedures and processes, as well as maintenance logs and equipment databases.

    Requirements:

    + Current Secret Clearance

    + Associates Degree in Computer Science, Business Information System or related IT field or 3 years work experience required.

    + Required certifications: Security+; Microsoft Operating System Certification

    + Experience in Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.)

    + Understanding of Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features)

    + Experienced in Network, LAN, VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)

     

    We take pride in building a workforce with a strong Veterans focus

     

    Excentium offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off. Excentium, Inc. is an equal opportunity employer.