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TICKETING SERVICES ASST MANAGER

Job Details

Job Location

Legal Address San Diego Theatres - San Diego, CA

Position Type

Full Time

Description

The hiring pay range for Ticketing Services Assistant Manager :$68,640 -$78,000 annual salary.

SUMMARY

Assists in the management of all aspects of San Diego Theatres’ ticketing services operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assists in the leadership of an effective, efficient, and supportive ticketing operation that is valued by clients, guests, employees, managers, and co-workers.

Along with the Department Manager, assists in the financial control of all ticketed events; oversees daily balancing to final show settlements, all ticketing event expenses, partial and final ticketing settlement documentation. Includes preparation and review of daily, weekly and monthly reconciliation reports.

Assists in providing a full range of customer services including, but not limited to, accommodation of special needs and requests by patrons, solving seating/ticketing problems at events and general response and resolution.

Oversee the preparation and distribution of event information for ticketing and venue personnel, prior to and after event has been released for sale.

Schedules and assists in the supervision of all ticket sellers during ticket office hours.

Assists in training and supervision of all part-time ticket office personnel.

Assists in preparing reports on daily ticket sales and current events, for facility staff and event presenters.

Assists in verifying and/or preparing daily ticket receipts and reports, as well as audit event sales.

Acts as liaison with event presenters regarding ticket/event information, event programming and processes all special ticket requests by presenters, promoters, and facility management staff, for all ticketed events.

Assists in releasing special event information, regarding ticketing, with other departments.

SUPERVISORY RESPONSIBILITIES

Directly supervises 15 - 25 employees. Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; and five years related experience in full-service box office and/or training; or equivalent combination of education and experience. Theatre ticketing experience preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

Knowledge of basic accounting practices and procedures. Computer literacy, especially extensive Excel capabilities. Strong organizational, written, and oral communication skills. Excellent customer relations skills. Strong skills to de-escalate with the ability to resolve difficult and sensitive situations diplomatically and tactfully.

Strong interpersonal skills that foster a welcoming, effective, and efficient environment for clients, guests, contractors, employees, and co-workers.

Exceptional ethics, honesty, and integrity as well as complete respect for confidentiality and the appropriateness of communications.

Capability of understanding and applying contracts applicable to box office and building operations, including but not limited to, computerized ticket systems, hard and roll stock ticketing, banking and financial statements, collective bargaining agreements.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand. The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

IN-HOUSE TRAINING REQUIREMENTS

Sexual Harassment / First Aid / CPR / AED