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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Work Shift:

Range:

Compensation Range:

$18.00 - $23.81

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

Join Our Team as an Outpatient Access Representative (OAR)

Are you passionate about delivering exceptional customer service in a healthcare setting? Do you thrive in a fast-paced, team-driven environment? Join URMC as an Outpatient Access Representative and make a meaningful impact on patients' healthcare journeys!

Full-Time: 35+ hours per week

What You’ll Do

As an OAR, you’ll be the friendly face patients rely on for a seamless experience:

+ **Engage with Patients:** Greet, register, and schedule appointments while ensuring accurate data entry.

+ **Deliver Exceptional Service:** Address patient questions and concerns, providing guidance and solutions with empathy.

+ **Coordinate Care:** Manage missed appointments, cancellations, and arrange interpreters or transportation as needed.

+ **Collaborate:** Work closely with providers and clinic staff to ensure smooth transitions and workflows.

+ **Ensure Accuracy:** Keep patient information and clinic schedules up-to-date and error-free.

What You’ll Bring

+ **Education:** High school diploma or equivalent.

+ **Experience:** A minimum of one year in customer service or administrative roles.

+ **Skills:** Outstanding communication, strong attention to detail, and a passion for teamwork.

Why URMC?

+ **Impactful Work:** Help create positive healthcare experiences for every patient.

+ **Growth Opportunities:** Start your healthcare career with a leading organization committed to your development.

+ **Supportive Culture:** Be part of a collaborative team that values accuracy, compassion, and excellence.

+ **Career Pathways:** Gain valuable skills and advance within a dynamic healthcare system.

Take the next step in your career and join a team that values your contributions. Apply today and become an integral part of URMC’s mission to provide outstanding patient care!

Start Your Healthcare Journey with URMC – Apply Now!

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Classes). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.