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A Day in the Life:

This role will drive operational efficiency and streamline communication channels by centralizing the technology support role as a single point of contact to bridge the business user needs to system solution deliverables.

What You'll Do:

TECHNICAL LEADERSHIP

+ Manage day-to-day operations and quickly resolve issues with Corporate Systems

+ Manage a team of technology resources that own the Corporate Systems function within Hertz

+ Oversee the health of the organization’s Corporate Systems software

+ Lead interviews, meetings, or workshops to define and design solutions

+ Create, edit, revise and finalize life-cycle deliverables such as requirements specifications, process diagrams, solution design documents, and operating instructions (i.e., standard operating procedure)

+ Create and maintain process, technical, project, or other documentation, as may be required, to support configuration, project management, and training

+ Responsible for the definition, design, configuration, testing, deployment, and integration of new, modified, or enhanced automations

+ Lead and/or participate in testing activities, including integration testing, end-to-end process testing, and user acceptance testing

+ Lead the problem identification/error resolution process, including tracking, repairing, and reporting defects

+ Review and implement Preventive Maintenances

+ Develop and maintain professional relationships with all business units and IT teams while providing support for Corporate Systems and Oracle Fusion implementation

+ Conduct Governance and Steering meetings to prioritize the requirements and forecast accordingly

+ Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet deadlines

INNOVATIVE INFRASTRUCTURE & PROBLEM SOLVING

+ Develop cost-saving innovative process improvements

+ Understand and manage stakeholder expectations to enable a successful partnership with the Corporate Systems teams

VENDOR MANAGEMENT

+ Manage vendors to take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service deliverability and deriving value from vendors in the long-run

+ Establish and nurture vendor relationships

TEAMWORK & COMMUNICATION

+ Lead and drive overall success of the Corporate Systems team

+ Superior & demonstrated team building & development skills to harness powerful teams

+ Ability to communicate effectively with different levels of leadership within the organization

+ Provide timely updates so that progress against each individual incident can be updated as required

+ Write and review high quality technical documentation

CONTROL & AUDIT

+ Establish, track and report on project performance metrics (KPI/OKR) and financial impact

+ Manage automation activities, governance processes, and automation performance metrics

+ Assist with the tracking and understanding of compliance regulations around user access and management.

+ Ensures their workstation and all processes and procedures, follow organization standards

CONTINUOUS IMPROVEMENT

+ Scale usage to drive efficiency across company

+ Encourages and maintains a ‘Best practice sharing culture’, always striving to find ways to improve service and change mind set.

+ Contribute to building a repository of tools, playbooks and best practices

What We're looking For:

+ 7+ years of technology and business support experience required

+ Ability to manage remote distributed teams with 24/7 onshore/offshore team coverage

+ Excellent written and verbal communication skills.

+ Flexibility in scheduling which may include nights, weekends, and holidays

+ 5+ years of experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications

+ 5+ years of proven experience leading technical teams

+ 5+ years of proven experience managing projects through the entire SDLC and generating business requirements

+ 3+ years of experience with SQL tools, equivalent internal/custom developed tools/scripts, or experience as a Process Improvement Manager or similar role in a complex enterprise environment

+ Project management experience using SCRUM or another Agile method strongly preferred

+ Experience with Jira, ServiceNow, and Tableau preferred

+ Degree in Engineering, Computer Science, Management Information Systems, or a Business degree with a focus on process analysis and improvement or equivalent work experience

We expect the starting salary to be around $110,000 - $140,000 with annual bonus and profit-sharing eligibility. The actual salary will be determined based on years of relevant work experience

What You'll Get:

+ Up to 40% off the base rate of any standard Hertz Rental

+ Paid Time Off

+ Medical, Dental & Vision plan options

+ Retirement programs, including 401(k) employer matching

+ Paid Parental Leave & Adoption Assistance

+ Employee Assistance Program for employees & family

+ Educational Reimbursement & Discounts

+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

+ Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran