"Alerted.org

Legal Receptionist & Switchboard

**POSITION PROFILE** Provides exceptional customer service to the firm by performing a variety of job duties and responsibilities within the legal environment. Maintains utmost professionalism and willingness to assist legal customers, including but not limited to law partners, paralegals, and legal administrative assistants, with value-added services.

Job Duties and Responsibilities:

+ Meets and greets all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach.

+ Schedules meeting rooms, ensuring that each conference room has the necessary supplies, beverages, video conferencing, etc., prior to the client's meeting times.

+ Answers all incoming telephone calls to the firm by following firm/Ricoh phone etiquette expectations and ensuring communication at a professional level.

+ Engages in company and community service events or firm initiatives, philanthropies.

+ Performs light clerical/administrative assistant duties:

+ Performs a broad range of clerical duties requiring knowledge of legal procedures and terminology.

+ Prepares documents, maintains files and calendars, schedules appointments and meetings.

+ Prepares legal documents and correspondence from draft or dictated text.

+ Manages calendars and assists in meeting deadlines.

+ Provides light housekeeping duties, maintaining an organized workspace.

+ Provides "value-added" services as approved by the Site Manager/Supervisor.

+ Builds professional relationships with clients as well as employees within the firm.

+ Educates themselves on the firm culture, key people, and their roles, and assimilates themselves into the culture.

+ Understands firm culture and expectations regarding greeting clients and other visitors to the firm.

+ Maintains proper visitor and guest security procedures as set by Ricoh and the firm.

+ Monitors the whereabouts of attorneys and staff to appropriately handle telephone calls, visitors, and/or questions.

+ Serves as a firm concierge regarding guests, clients, and staff, familiarizing themselves with the area, restaurants, coffee houses, etc.

+ Maintains professional appearance and cleanliness of the firm lobby.

+ Orders supplies when necessary; organizes supply room, supply closets, etc.

+ Performs light hospitality tasks as needed, including preparing coffee, providing water, and ordering food or drinks.

+ Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically Required:

+ High school diploma required.

+ Two years of related business experience preferred, with a strong preference for administrative experience, particularly in a law firm/legal environment.

+ Associate Degree or Bachelor's degree preferred.

Knowledge, Skills, and Abilities

+ MS Office Suite experience, specifically Word, Excel, and PowerPoint.

+ Excellent customer service skills with attention to detail.

+ Ability to handle multiple tasks simultaneously.

+ Demonstrated organizational and communication skills.

+ Proactive attitude.

Working Conditions, Mental, and Physical Demands

+ Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.

+ Work assignments are diversified. Must interpret, comprehend, and apply complex material, data, and instructions; prepare, provide, and convey diversified information.

+ Some physical effort is required. Work is mostly sedentary but does involve walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 lbs. (e.g., papers, books, files, and small parts).

+ Moderate dexterity required for regular use of basic skills (e.g., calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.