• Member Service Representative

    Courthouse Club Fitness (Salem, OR)


    Member Service Representative

     

    Are you a detail-oriented individual that enjoys working with the Salem Keizer Community? Do you have customer service experience either digitally or in person?

     

    A member of our Member Services Department is responsible for assisting the team by delivering best-in-class customer support to Courthouse members and prospects from the Salem Keizer community. You will be responsible for effectively diagnosing members’ and prospects’ needs by phone, chat, or email.

    Responsibilities

    + Promote the culture, values, and mission of Courthouse Club Fitness

    + Collaborate with other Member Service Representatives to make every member situation have a successful resolution

    + Successfully resolve complex member needs

    + Handles membership and account inquiry changes

    + Work on projects to enhance team operations

    Requirements

    + Strong customer service skills.

    + Excellent written and verbal communication skills.

    + Detail oriented mindset

    + Good time management skills

    + Demonstrate an aptitude for basic computer skills and the ability to learn and use club-specific software.

    + Ability to actively listen, understand and summarize with clarity and simplicity.

    + Self-motivated; independent, organized, and proactive; highly responsive, flexible, and adaptable.

    + Track record of exceptional problem-solving and conflict resolution.

    + Use diplomacy and tact to mediate high-tension situations.

    + Attend class or training formats from time to time with the entire team.

     

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