• VTC Field Support Specialist

    Orion Consortium (Columbia, MD)


    The Hardware Technician 1 - VTC Field Support Specialist

    Description

    Responsibilities Include:

    Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.

     

    Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.

     

    Troubleshooting and solving technical issues related to end user equipment hardware and software

     

    Ensuring customer satisfaction is achieved.

    Requirements

    Required Skills, Experience, and Education:     Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.

     

    Highly skilled in installing, repairing and troubleshooting VTC devices and systems

     

    Demonstrated ability to read and understand technical manuals and schematics

     

    Able to manage time and priorities effectively

     

    Able to work efficiently with minimal supervision

     

    Proficient in working with end-users remotely

     

    Familiar with Active Directory security and policies

     

    Excellent analytical and problem solving skills

     

    Outstanding communication skills to relate with team members and support workers

     

    Required Clearance:  Candidate must have a TS/SCI polygraph clearance

     

    DoD 8570 IAT Level 1 Certification

     

    Position requires a TS/SCI.

     

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