• Technical Analyst

    Robert Half Technology (Philadelphia, PA)


    Description

    Job Summary:

    We are seeking a skilled and motivated Technical Analyst to join our Legal team in Philadelphia. This role requires a tech-savvy professional with strong analytical skills and a collaborative mindset. You’ll play a pivotal role in supporting and improving our in-house Onit applications used by Legal and Compliance stakeholders.

    Key Responsibilities:

    + Serve as the primary technical support contact for various Legal and Compliance applications, primarily built on the Onit platform.

    + Act as a liaison between end users, development teams, and management.

    + Analyze support tickets and enhancement requests, deliver timely resolutions, and communicate updates effectively to users.

    + Coordinate all phases of the Software Development Life Cycle (SDLC) for new features or applications.

    + Gather and document user requirements, perform testing, and support production rollouts.

    + Develop user guides, FAQs, and conduct live/recorded training sessions.

    + Maintain organized documentation of projects, enhancements, and troubleshooting efforts.

    + Collaborate with Onit Managed Services and internal teams to track and manage open inquiries through resolution.

    Requirements

    Required Skills & Qualifications:

    + Bachelor’s degree in Information Technology, MIS, or a related field—or equivalent work experience.

    + 2–3 years of experience in development or as a technical/business/systems analyst.

    + Proficient in Microsoft Office products, especially Excel, PowerPoint, and Visio.

    + Exceptional communication skills, with the ability to write clear documentation and communicate with both technical and non-technical stakeholders.

    + Strong problem-solving skills with a keen attention to detail.

    + Ability to multitask, prioritize effectively, and operate in a fast-paced environment.

    + Prior experience with Onit applications and/or Liquid programming language is a strong plus.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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