• Product Technical Support Analyst

    Robert Half Technology (Clearwater, FL)


    Description

    We are offering a 90 day contract to permanent hire employment opportunity for a Product Technical Support Analyst in Clearwater, Florida. This role exists within the Healthcare, Hospitals, and Social Assistance industry. The Analyst will be part of a supportive team, providing technical assistance to customers, troubleshooting hardware issues, and maintaining documentation. Must be inclined to troubleshooting type skills from a natural acumen standpoint in order to walk customers through proprietary equipment issues that are offered by our client.

    Responsibilities:

    • Provide technical support to customers, addressing their product-related queries and issues.

    • Utilize critical thinking skills to solve complex problems, ensuring customer satisfaction.

    • Collaborate effectively within a team, contributing positively to the shared goals.

    • Exhibit adaptability and a willingness to learn new systems and processes.

    • Deliver excellent customer service, demonstrating the ability to de-escalate situations as needed.

    • Handle inbound calls in a call center environment, maintaining a detail oriented and positive demeanor.

    • Develop and maintain documentation, contributing to the efficiency and effectiveness of the team.

    Requirements • Proven experience in the Healthcare, Hospitals, or Social Assistance industry

    • Previous role as a Product Technical Support Analyst or similar

    • Proficiency in handling inbound calls in a call center environment

    • Ability to provide high-quality technical support to clients

    • Strong understanding and capability in hardware troubleshooting

    • Knowledge and experience in working with mechanical systems

    • Exceptional problem-solving and decision-making skills

    • Excellent communication abilities, both written and verbal

    • Demonstrated ability to work as part of a team

    • Ability to maintain a calm and detail-oriented demeanor in challenging situations

    • Willingness to continually update knowledge of industry standards and improvements

    • Availability to work in shifts or on-call as required by the organization. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .